Frumzi Casino - general discussion (page 14)

Don't be afraid at all, they took me a month to respond and start putting the money in my account. They will just bother you with identification and other things. No matter how much you send them, they will always tell you the same reason: workload and nonsense. I made a withdrawal of 7500 and it took me too long. Be patient and don't gamble with the money. They want you to lose it and they are taking too long. I wish you good luck and hope I helped you.

How long did it take?

They haven't asked me to verify the account yet.

Thanks for your help

From the day I made my first withdrawal, after almost a month and a little over 3-5 days, they sent me an email for account identification.

Hello, I see that another player has already given you advice here.

I think that if you haven't broken any rules and everything was fine on your part, you have nothing to worry about.

It's quite possible that you'll have to go through verification first if you haven't done so yet.

Did you play here with a bonus? 

May I interest you with the latest with FRUMZI.

IT TAKES 72 DAYS TO PROCESS!

Also. I have a problem. Frumzi had for the second time, ILLEGALLY activated WITHOUT MY CONSENT my account. The second time. I asked them "why or how", because I had closed it a year ago due to multiple problems this low tier casino has. And suddenly last week I started again getting spam mail from Frumzi.

Was curious, went to the site, put my credentials and to my utter astonishment my profile was back.

I already had a 3 months FIGHT against them because they refused to close my account, even to the point they said that "that I am a addict and therefore, they will not close it".

I do have the emails. Then I had to request 3 separate times to close the account. I rarely played there anymores since I took 4 figures out of them when they still had Malta license and fast direct pays.

After that they deleted zimpler and started to delay 3 days any pay outs but as you can read, they nowadays REALLY DO NOT WANT TO PAY OUT. Maybe it would be time to revise the Frumzi repuation score?

Hello, I just want to say you should complain regarding the failed account closure. You may also include the other problems in the request. I would not hesitate at all. Let's proceed with reviewing and investigating it promptly.

But what can one do ? Is it not bordering "fraud" to do so? I've deleted my name from the transcipt. In the black circle is say "It seems the account was opened with administorial decision. We apologice"



I got once more an admission that they opened - WITHOUT MY PERMISSION - my account again last month. I do not know what kind of fraud this is but it was not me, or I never asked for it.

This is the second admission from them "last month" around 28-29 I started getting email spam offers from them.

I NEVER OPENED IT, I closed it in 2024 !

What can I do? Ask for reperations?this is illegal handling of ID and information!

Hello, you can try to have this investigated by my colleagues; for that, you need to submit the complaint request.

https://casino.guru/fi/opas/miten-ratkaisemme-kasinovalitukset

I would love to answer your questions, but if something unfair has been done, it needs to be processed by the Complaint Team. I can only guess what has happened.

Hey

I just want to add that I am in talks with frumzi for reparations for breaching their own licence, GDPR articles, self-exclusion etc...but I want to add to here that they have been acting under MALTA licence before, then Curacao but they are now under ANJOU. So you might want to change your info to this casino.

It is rather important since even Curacao has CHANGED their legislation concerning data privacy and breach in 24/25 so player has stronger complaint power. They are now part of the NOVAFORGE.

Thank you for this information. I will write a note to our data team right away.

Pending payouts – Frumzi Casino is not paying out €5,000 in winnings

Dear Casino Guru Team,

I hereby file a complaint against Frumzi Casino.

I requested a total of three withdrawals on November 22nd, 23rd, and 24th, 2025, as Frumzi only allows €500 per day and a maximum of three simultaneous withdrawal requests. In total, I won €5,000 and requested a withdrawal.

Despite full verification and multiple attempts to contact customer support, none of my withdrawals have been processed. All withdrawals remain in "pending" status. Support is not providing a clear answer and keeps referring to internal reviews that supposedly take longer.

I request assistance because the casino is not fulfilling its obligation to pay out winnings.

I can provide screenshots of the pending payouts, account overview, and support chats as proof.

Thank you so much for your help.

Hello, sad to say, many others have reported similar problems on the forum. 🙁

The complaint was the best option, and our colleagues will handle it fairly if the casino fails to pay within 14 days. Which is approaching.

I have no idea what has been going on with the casino, but I am hopeful that all issues will be resolved.

Thank you for your reply. I'll put my hope in you and wait.

You are welcome. I wish none of this would be necessary.

In any case, I'll be on the forum if you want to chat or share updates. I imagine this is not a very pleasant subject, but sometimes sharing helps feel better.

Don't hesitate to stay in touch.

On 28.11.2025 I deposited 350,- into the frumzi application, I play and within 10 minutes I won a decent amount of 4506,- I withdrew the winnings and to this day my winnings are still in the verification status, and it has been seven days. It is interesting that the money that people deposit into the application is immediately at their disposal, but the winnings are not...so I definitely do not recommend them, they are only scammers. And any support? The live chats do not work in the application, in my opinion they have that on purpose...and then we are only left with an e-mail, from which only the same generated messages are sent over and over again...they have it arranged cleverly, in my opinion scammers with a capital P!!!!!

My first three transactions arrived today – a total of €1500, and it took them exactly two weeks. So I hope yours arrives soon too. I also have €3500 left to withdraw, and we'll see when I get everything out. Until I've withdrawn everything, I'll leave my complaint here.

Hi,

Judging by what other players have written, this casino really has a lot to improve. However, it will pay off in the end. Hopefully it will calm you down a bit when I say that among the complaints we have not come across a single player who would not have received a fairly earned win. However, it takes time. 🙁

Thank you very much for reminding us what it shouldn't look like and I understand that it's very uncomfortable for you.

Honestly, I hope it won't be that long.

Please let us know how the situation develops, because we will try to help if needed.

What is your experience and knowledge? Are transactions delayed for two weeks or more after the first one is completed? Or are they processed more quickly?

Thank you for the feedback.