Frumzi Casino - general discussion (page 15)

Hello, Unfortunately, this varies because the casio can be delayed for a variety of reasons. I'd love to give you a good guess, but as you can see, even the support isn't very helpful when it comes to deadlines. 🙁

A beautiful

I've been testing online casinos for months.

Deposits, withdrawals, bonus processes, technical processes – everything is documented.

Bonus issues are a central theme:

According to the license, bonuses must be clearly displayed, and if a bonus is not automatically credited, the player must know immediately what to do.

This has repeatedly not happened to me – the bonus did not appear, and there were no notifications or pop-ups.

I tried to clarify this internally with the Frumzi team.

Instead of a solution, eventually a standard answer came: a reference to country restrictions, exactly where I had already explained in detail that the error lay with them.

This is no coincidence – it shows that such answers are apparently deliberately used as an excuse when a mistake is discovered.

At the same time, I observe patterns that are not isolated cases:

Players from countries that are normally excluded can gamble – everything works fine until winnings are generated. Then, suddenly, licenses, country restrictions, or origin are used as justification.

IP-related anomalies occur precisely when it becomes expensive for the player.

For example, a player was banned after a win because he allegedly played from France.

This aligns with my documented tests across several casinos from the same operator group.

I only show a portion of it publicly.

The complete documentation exists.

Anyone who looks closely will realize: This is no coincidence.

Perhaps demonstrating this through a complaint process could genuinely aid in recognizing those events more directly. Just an idea.

Hi guys good evening

I have my account at this casino with limitations (I can deposit but not withdraw) unfortunately I say unfortunately because I don't have a good feeling, even though I've been playing here for months and am VIP Level 4 (only those who know about it know the flow of money that I bring to the site)

The other day I had this last 900 euros in my account, I wanted to lose them and look at that, the payment you don't expect, 14000 x from Sugar 1000

My real money has exceeded 10k and I'm afraid they will block me this time.

What can I do? Any advice? It has a Maltese license, Caragau, but obviously it's not AAMS.

If anyone can give me any advice, regards Gabriel

Hello, and did the casino specify why you are not allowed to withdraw? This seems extremely unusual for a VIP rank four member as far as I can guess. No wonder you are concerned.

Share more, and we can take a look at it.

Good morning lads

Unfortunately, the casino in question blocked my withdrawals without giving me an explanation and continues to dribble me by saying that they will reply to me via email.

Before contacting the Malta Gaming Authority, I'd like to see if I can fix it. (I used to be a police officer and have connections.)

I gamble thousands of euros every month (unfortunately) and honestly I didn't deserve it

If you can help me in any way I would be grateful. Here is what it tells me if I try to withdraw

First of all, I've been a VIP customer for months and before everything was fine.

I look forward to hearing from you. Best regards, Gabriele.

Good evening

The casino in question just took 9k from me without knowing where it went, without giving me any explanations

Be careful everyone, at the beginning they pay you but be careful because when they want they block your account and confiscate the balance Without giving any explanations.

Be careful!

Hey everyone, why is frumzi canceling my withdrawal twice, I just asked in the chat and it said I cancelled it 😃 you are a complete scammer

I believe that the best way to deal with this situation is to fully cooperate with our team and reply to all the questions asked in your complaint so we can move forward and get in touch with the casino to find out more.

Will you do that, please?

Otherwise we won't be able to help, unfortunately.

Is your account already verified at this casino, please?

Have they explained the reason for the cancellation or not at all?

It says my account does not require verification. The reason for the cancellation was this, answered in the chat

Here's the reason

Hello Romi

Yes, I filed a complaint when the money hadn't been taken from my account yet, because they blocked my withdrawals for a few days before.

Guys, this casino doesn't pay out if you exceed your balance of 1000, be careful, there are many safer ones out there.

Regarding the forum, I think the reliability (high) needs to be reviewed, sorry if I may say so but it is not high at all.

Update: After blocking my withdrawals, yesterday, March 1st, my balance of over €9,000 was confiscated and today, March 2nd, my account was closed again without my authorization.

Summary

The casino frumzi:

He confiscated my entire balance

He refused to provide any evidence of wrongdoing

No specific clause in their Terms and Conditions was referenced

He permanently closed my account and access to the site

Legal Issues:

In accordance with standard gambling regulations and consumer protection principles:

Operators must provide clear justification

Funds cannot be arbitrarily confiscated without a proven violation of the Terms

Any sanctions must be:

Proportionate

Justified

Supported by evidence

Confiscating a player's funds without evidence of fraud, bonus abuse, or violation of the Terms constitutes an unfair business practice and may be considered unjust enrichment.

I have enough material and screenshots to take legal action, it will cost me a bit but at least we're trying to recover the money.

DO NOT PLAY HERE, BE CAREFUL

Unfortunately, as I can see, you still haven't replied to any of the questions Veronika asked you in your complaint, though. Without these, we won't be able to move forward and your complaint won't have a chance to get resolved, you know.

Please do so as soon as possible.

Hi Romi,

Yes you are right, I replied exactly to your colleague's emails.

I hope I can somehow get an explanation before I move forward with the case.

Thank you and have a good day

It was a good move to respond because it allows us to continue with the investigation. If the casino took your money without explanation, I believe we will get to the real reason. But we will have to wait.

Good luck. ☘️

What a twist! I had to take a few deep breaths myself...

If I may have a word of advice, save the legal action for now and inform the complaint mediator about this. I would give the complaint a fair chance to progress to the point where the casino should explain their motives. Given the Higher Safety Index they have, this must be investigated, if I may say so.

It was an external site (playid) that withdrew the money from the casino. You can delete the posts, we've sorted it out.

Grazie a tutti per l'aiuto