Frumzi Casino - general discussion (page 18)

I totally see what you're saying. However, if the withdrawals take longer than 14 days, you can contact us and we’ll try to help. It’s definitely not pleasant to find yourself in this situation. I’m curious to see if they’ll process the withdrawals you currently have there or cancel them since your VIP status was revoked, meaning you’ll have to withdraw in increments of 500.

I’ll definitely be waiting for your update.

They said that because i have won and my withdrawals/current balance outbalanced my deposits they revoked my vip status....

Will keep you on the loop...

Its very very shady to say at least...despite me playing with over 50k... I ddint ask for big win...i just won..but the hassle it brought one would wonder if it was worth...

And thank you Jaroslav for your time...its highly appreciated

Yes, I understand.

The important thing will probably be how things go from here. 

So about 2 hours a go they have canceled my withdrawals as per vip status (none existent) on top of that they have capped my monthly withdrawals including this month (custom cap ax per terms and conditions). So i would have to wait again a month to even attempt to reach the balance and be stressed...

And long behold i asked them to close my account as its not worth my time and stress...within 5 mins i got respond and another 5 and my account was fully closed and all balance and bonuses gone... I will never play them again and i will make sure people will know about this practice... I would not dedicate my life to chase this endless shady company... They were absolutely horrible and did everything possible so i could not withdraw in timely manner... The VIP didnt even responded to me for over a week...at least 5 emails... Please note i did not use faul language i had only enquired about status of the balance that was pending....

So long story short...i can move on...and maybe do something more productive in my life then wasting time...

So thats an update

Reading the terms and conditions before accepting any welcome bonus is the only way to avoid unpleasant surprises with rollover requirements when requesting a redemption. I was just researching the international reputation of new platforms operating in Brazil and looking for reports on the speed of payments via Pix, but when I clicked on an indexed link that appeared to be a rate comparison spreadsheet, I fell victim to a forced redirect that threw me to a completely different sportsbook page (this one: https://bateubet-br1.com/). I closed that strange tab immediately and continued filtering the searches until I opened this Frumzi thread on Casino Guru. Following real user reports about their support helps a lot to understand if the site delivers what it promises. Excellent space for debate!

Read my recent story ..if i may advise with all respect stay away from them

Well, I just wanted to wait out the time we give casinos and recommend a complaint form where they could look into the whole situation. Don't you think that would be better than giving up the money? Why did the casino take all your money when you wanted to close your account?

I don't think so, or at least I wouldn't want this situation to end this way.

They owed me 20% 1x wager on any losses occured from my initial balance... Lets say 3k.... They didnt wanna apply it as i had active balance and pending withdrawals .. so this would take ages...i mean ages....

The canceled my withdrawals and lowered my max to 500...and 2k a month... Jaroslav... They honestly did all possible so they dont have to pay me... I am done...completely done .. this was taking toll higher then any monetary value... I am done with them....

I sent request and within 5 min account was closed including all balances and active bets....

The withdrawals delay and lowering vip status despite me depositing 5k or so... in a week... All came to it... And they are a fraud...

I understand how you feel, and I respect your decision. I just wanted to say that I wouldn’t give up. It’s not fair to be treated this way, and players should always file a complaint and go through the entire process. If it turns out that the casino made a mistake and doesn’t resolve the situation, it gets black points. That’s how the casino’s safety index goes down. 

If players give up, don’t file a complaint, and just talk about it on the forum, then it’s hard to achieve anything. So filing a complaint at least serves this purpose: if you come across a casino like that, you can try to defend yourself. If they take a lax approach to this, there will be consequences. If players don’t file complaints, then the safety index often can’t be updated, because we don’t have enough relevant experience to do so. I mean the relevant experiences that are actually substantiated and that we can use to draw conclusions from them.

And right yesterday the reopened my account.... They started sending me invitation bonuses and opened my acc... On them own will...i contacted them and they offered me nice balance 1x wager to keep playing... I told them to close my account again i told them again i do not wish to play again as balance on frumzi is like balance on Nintendo...imaginary... If you cant withdraw.... But people need to be aware... This casino is not fair!!!

If there's a problem and your account is still open, you know you can contact us.

Frumzi.com

I have a withdrawal request from frumzi.com for 3 x €500. It hasn't been processed for weeks. Customer support claims they are sorry and will process it as quickly as possible. The result is the same: no withdrawal for weeks. Big warning: don't deposit, it's a complete rip-off!

Stavros, a question, in how many days did frumzi pay you? I have a withdrawal since 27.6 and nothing

The website frumzi.com has not processed my withdrawal of 3 x €500 for weeks, and they keep giving the same response: they apologize and will process it as soon as possible. A huge disappointment, I never deposited anything on that site!

Sorry to hear that. I see the same complaint from last year, so I guess you know it may eventually happen with Frumzi. Hopefully it's nothing more serious and the delay will be resolved.