Frumzi Casino - general discussion (page 16)

What does it mean, though? Did you get your winnings after all?

I got confused now, to tell you the truth.

Good evening, I have been a frumzi casino player for 2 years and I have made several withdrawals in the past and until last week, but I have been waiting for so many days since 14/3, specifically a withdrawal as well as others that I requested later. Please help

Did you receive any explanation from the casino regarding your withdrawal, please?

An email, perhaps, explaining what is delaying them from paying you. Or if they need some additional documents from you. 🤔

The same answer over and over again

Understand. They say they have many withdrawals right now.

Well, I hope that our complaint team will be able to push them a bit, then.

Please stay patient.

I hope too Romi, the problem is I have lot of money inside and previous days all my withdrawals completed in 3 days(20+ withdrawals)

Now you need to wait for the timer on your complaint to finish, and then our complaint team can start investigating.

Is the full amount of your winnings included in your complaint, or did you just put the one withdrawal you are waiting for now?

Asking just out of curiosity, as you said that you have a high amount to withdraw, you know, and we would surely like to help to make it happen, of course.

I only include the first withdrawal, I have 2 others or one from 15/3 and the other from 22/3 and I also have an amount in the account

Alright. You can inform your complaint resolver about that, so we make sure you get the whole amount you'd like to withdraw, you know. 🙂

Once the 3 withdrawals have been made, let's go for the others.

They also don't send emails when I request a withdrawal and when it is made, which a while ago was done automatically. Do you know if there is an issue with this?

Unfortunately, there is no way I could have known this.

Have you asked them, perhaps?

Yes, and they say they transferred it to the relevant department, I don't know if there is an issue somewhere, however, 3 withdrawals were made without an email being sent and I requested others without emails as well.

Hello. I have a problem. I signed up with FRUMZI on January 26, 2024, and have been placing sports bets without any issues until now. On March 18, 2026, I tried to log into my account and couldn't. I received a message stating that my account was temporarily closed and that I should contact support to find out the reasons for the closure and to arrange for the withdrawal of the money I have in my Frumzi account to my bank account.

On March 19th, I contacted Frunzi support and they replied that my account closure was due to an administrative decision, that the closure could not be reversed, and they requested my bank details to process the withdrawal of funds to my bank account. I sent them my details that same day.

On March 27th, eight days later, I contacted Frumzi's technical support again to ask how long it would take for the funds to be deposited into my bank account. They replied the same day, saying they understood my situation and asked me to be patient. They said my case had been forwarded to the relevant department and that they would notify me by email as soon as there were any updates. They asked me to be patient.

It's been 25 days and I haven't received the money, nor have I heard anything about the status of the withdrawal process. And of course, I can't access my account. Please, could you help me get my money back? Could the person who usually contacts Frumzi please let me know when the money is expected to arrive in my bank account?

46679616 is the case or application number they opened in Frumzi.

I await your response.

Thank you so much.

Hi, I'm really sorry to hear about your situation, especially that you still haven't received the money the casino promised you. 

But I have to say right off the bat that if the money comes from sports betting, we unfortunately can't help you in such cases, since we don't have expertise in that area. I would definitely try other platforms, though.

If you want, I can share some with you.

25 days is really a long time to go without receiving your money, and I believe this will be resolved and you’ll get it as soon as possible.

I’d also appreciate it if you could let me know when things move forward.

Thank you so much for replying.

If you could tell me which platforms can help me, I would be very grateful.

Of course. 🙂

Here they are:

https://www.askgamblers.com/submit-complaint

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

Thank you so much for the information. I'll keep you updated on how the case is progressing. Thanks again for everything.

You're very welcome. I hope you manage to sort everything out and get your money back.🙂🤞

It's been 36 days and the money still hasn't been deposited into my account. I've filed complaints on two websites and there's still no word. Frumzi keeps telling me the relevant department is processing it and that I should be patient. That's how things stand. I don't understand why it takes so long to make a deposit.