Frumzi Casino - general discussion (page 17)

Well, I can't really say. If you had filed a complaint with us, I believe we would have been able to look into it further and would have more information. If you filed a complaint elsewhere, I'm afraid I don't know any more than that.

Finally, the money has been deposited into my account. I had to wait 56 days for the deposit. It's absolutely unacceptable that someone has to wait two months to get their money back. It's also unacceptable that they close your account on a whim, for an "administrative decision" as they call it, and then make you wait two months without knowing if you'll ever get your money back. The important thing is that they finally returned the money. I want to thank everyone on this forum for their help. Thank you for everything. I'm sorry, but I wouldn't recommend this casino. They have very good odds on sports, but waiting two months to get your money back... It's not fair.

I completely understand your position, and I think anyone in your shoes would have done the same and felt the same way. I wouldn’t want to wait two months for my money either.

So even though you got it, I know the bitter aftertaste of the whole situation will probably linger for a while.

But I believe you’ll do well and hopefully won’t have similar experiences in the future.

Enjoy your weekend.🙂

Frumzi I claimed a prize on May 8th! It's been stuck since then! I wrote to them several times but the answer is the same! Be patient, it's still under review! I won a big sum but I could claim very little of it! But I didn't get it! Please help me move forward! Thank you very much!

Hello, I understand it's inconvenient, and I'd like to congratulate you on your big win.

Sadly as far as you read around the forum, many casinos conclude bigger checks before they pay out big money, so I guess thats it. 🙁

However, it should all be clearly communicated with the player without unnecessary delay. I guess this is the missing piece here, am I right?

They have all my data, they already asked for it! Because I won a smaller prize and I still got it! Now there is only a problem with this prize!

I see you are under pressure, but from the practical point of view, it does not mean that something is completely wrong now. I suggest we wait for the casino to conclude those checks.

Waiting is part of it, I fear.

Thank you very much, I have one more question! How much time is it worth making a complaint?

I requested a withdrawal of €300 on May 24, 2026, which was a Sunday. They tell you it takes 1 to 3 business days, and today, June 2, 2026, I still haven't received my money. When you talk to them via chat, they say they're very sorry, that they appreciate you (automated responses), and that they've prioritized your withdrawal, asking you to wait a little longer. They've told me this multiple times, and I keep waiting and insisting, but they don't resolve anything. I'm desperate. It's a crypto withdrawal; literally, you just enter my wallet address, send via TRX, and the transfer is instant. I don't know if they keep it in case you cancel to keep playing, or if they're never going to pay me. I've deposited several thousand euros, and I won't lie, the withdrawals have always arrived late, but they've always arrived. But it seems like now they're not interested. Please help me; it's my money! And on top of that, sometimes they reply with things like this.

And you keep waiting like a fool.

Hello, I see that our team is already trying to help you with your situation. 

If you’ve always received your money late in the past, then you probably know to expect the same this time. At least, that’s how I would see it. It’s not pleasant, but sometimes that’s just how it is. We give casinos 14 days to pay out players. If they gave you a timeframe and didn’t stick to it, that’s something I wouldn’t do as a casino. It’s possible they want you to cancel the withdrawal and lose the money, or maybe they’re just experiencing a delay, or perhaps it’s a casino that consistently pays players late. 

But you’ll have to be patient and hang in there; I hope you can handle it, and I believe you’ll get your money.

Hello, since May 8th I still haven't received anything from my winnings! I've been writing to them and I'm getting the same answer while it's being processed! I'm starting to suspect I won't get it! Frumzi!

Hello, I still haven't received anything from my prize! The answer is patience! What can I do? Thank you very much for your answer!

Hello, somehow I overlooked the previous post; my apologies. Well, I believe Jaro explained that to the other user just recently. In my opinion, there is no need to wait to lodge the complaint. It has been almost a month if I'm not mistaken. Since we provide the casino with 14 days before stepping in, I'd say the time has come.

So, is anything preventing you from complaining, please? We can look at it if necessary.

https://casino.guru/complaints/create 👈

Thanks for the complaint, I will file it!

I have filed a complaint, thank you very much!

I will try to be short....

I am playing with frumzi for months...and i have spend over 50.000.... i never had issue... withdrawals always within day or two... I decided to take a break for a few weeks...came back after they insisted..and gave me perks.... I started spending...again...

Now i have won jackpot and few more total around 25k... They processed 1000e in withdrawals and then played dead.. offered safety line etc...i obviously played the balance off...as i was frustrated and wanted to play in the same time... long story short i am sitting at balance roughly 5000 with pending withdrawals and casino lowered my vip status to basic lvl ... Despite me depositing... Withdrawals sitting there and VIP manager not responding... Its very very sad ...but can someone help me and direct me where to seek a help .. they said that because my deposit are lower then my balance/withdrawals they have automated system that lowered my vip status and limit withdrawal....

Its not fair....

Note i deposited over 5k in last 2 weeks...so its not lack of movement or so...

Hi, I see what you're saying, and I understand that it's not the best situation to be in. But can you tell me how long you've been waiting? Since you said you have 5k to withdraw and your VIP status was downgraded, did you have to split it up? 

When i won my "manager" rang immediately...congratulate etc .. my withdrawals were taking 1 a week 1000.... But was offered safety line 20% on any loses.. So i played away... When i wanted to claim the safety line they went silent... 3 days of emails and contacting...they applied safety line and went silent... For now i have 3 pending withdrawals....and as for yesterday they have downgraded my status to lvl 1 and 500e daily withdrawals....but thats no good anyway as my current ones are sitting there... Again i have been playing in between anyway with spare money i had about 5k in 2 weeks so even tho i had pending withdrawals i still deposited...as i didnt want to cancel them...

So long story short they removed my vip status...canceled my manager and are not responding...yes they are processing the withdrawals at piece 1 a week for ladt 3 weeks...but now lowered my limit to 500...so it would take months to get out the money...

Once my balance reach 0 i will be finishing with frumzi once for all... They are happy to take deposits... For me i am not in financial distress or deep in debt... But either way this is not fair treatment after all..