Frumzi Casino - general discussion (page 6)

On September 27, I received an e-mail saying that the payment was completed and that I should wait up to 3 working days before it is credited to the account.

The money came about 2 hours after receiving the email ☺️

Thank you very much 🙂

I have a €400 withdrawal from 9/16 and a €400 withdrawal from 9/23 and I still haven't received the money

Hm, I'd say you're not saying very much. Did the casino also tell you why it has a delay? 

However, if you go through the other posts and the recent ones, you will see that some other players had it and eventually got paid. So it looks like you'll have to be a bit more patient. We give the casinos 14 days to sort everything out and if they can't send you the money, you can contact us and we will try to help. 

Do you think you can manage and wait a little longer?

I'll wait until the 14 days are up thanks

Good news, so 50 to 50. 😀

The fact that you received the money is certainly commendable, and the fact that you don't know why your account is closed is not so much. But unfortunately, casinos also have the option of not giving any reason before they send you the money.

I see that it probably doesn't matter if your account is closed here, so good luck elsewhere. 🙂

Hi, you can read my answer for the other player who is in the same situation as you. Apparently the casino has some delay but it looks like they are paying the player. 

Did you play with any bonus here? Was it necessary for you to verify?

I have not been asked for any identification and I have not played with any bonus.

I'll wait until the 14 days are up and if the payments haven't been made I'll get back to you.

Thank you very much.

I understand the post you're replying to wasn't for you but for the other player but that's okay. 

So I'll wait to see if something changes. 🙂

I've been withdrawing for at least a week and still have my money coming in

Well, according to other players from the same country, it almost seems this casino is slower with withdrawals. Feel free to browse it, because at least some of them confirmed a successful withdrawal in the end. I hope that brings some comfort to you. Have perhaps been told, what is causing the delay?

Hello!

Regretfully, another player is worried about his withdrawal, so I was hoping you could share your thoughts on how yours has been going.

Have you received the money? I sincerely hope you have. Get back to us with details, please.

Yes, they have said that it has a volume of downloads

And I believe that's the point.

It is actually the most prevalent problem that guests from outside the casino cannot resolve. I would expect you to be on the queue list. Have you been told something about it?

Well, as we pointed out, other players suffered delayed payouts too - for the same reason, so perhaps the casino has not yet caught up with the current requests. Try to hold on! Keep us informed, please.

It's the worst casino I've ever played, I've been withdrawing for 10 days and still nothing happens...the support I talk to all says to be patient and nothing happens..don't play in this casino if you want to withdraw they won't let you do they ever 👎

Hey, if after 14 days there is no update, try to file a complaint here and our team will get into it.

What do you say? Would you go for it?

I will post the link where you can do that here, just in case.

Keep us informed, please.

Has anyone cashed out their withdrawals? How long did it take?

Hello, the best thing to do would be to go through this thread and see what the players had to deal with. You'll find a lot of information here and certainly the one you're looking for an answer to. 

Give it a try and if you have any more questions I'll be happy to answer them if I know the one. 

Good evening. I made a withdrawal at frumzi… it appears that it is late. They always tell me the same things… that the payment will arrive, that I will have to wait a while… I am tired… I would like to start a complaint

Hi.

Could you tell us when exactly you requested the withdrawal and if it was necessary to go through the verification process, please?

We give casinos 14 full days before our complaint team is able to intervene, you know.