Frumzi Casino - general discussion (page 5)

Okay, so you've moved on when you say the withdrawal has been processed. So let's be patient and wait for them to come, I believe it won't take long. Be sure to report back when you get the money or if something else happens. 

Good luck. ☘️

Hello I have a problem with my casino I have to verify myself with bank statements which I have already sent 5 times but are always rejected but they don't tell me why

Hi. May I ask which casino you are referring to, please?

I would say that it can be caused by various reasons if a casino won't accept the documents for verification.

Try to check if the document is in the right format and of good quality. It is very important; otherwise, the casino cannot accept any documents.

We have encountered this in many cases, and the casino should explain everything to the players, but unfortunately, that doesn't happen very often.🤷‍♀️

So try to check that and let us know, please. We'll be ready to get you help if needed.

Good evening since 31/7/2024 I have withdrawn 400€ it has not yet been processed, when it comes to making a deposit there is no problem why are you taking so long to deposit our money?

Hello, have you written to the casino and tried to find out what's the matter since it's been over a week ? I think there should be some sort of justification. 

Additionally, did you do an account verification or not ? Did you play with the bonus ? 

Let me know, please. 

I have done everything, I have also spoken to my manager. The excuse is that there is a large volume of withdrawals. No identification has been requested, for an amount below €500 they do not ask for identification. I haven't played with bonuses.

Oh I see, more casinos are struggling with this so obviously you'll have to be a bit more patient. We give casinos 14 days to sort out everything they need to do around the withdrawal. If that doesn't happen and you don't get the money, be sure to let us know and we'll try to help.

Do you think you can hold out? 

I'll take it but it would make it easier if you asked them now why they're making fun of the world. It's not just me everyone does this. Another 3 days another 14 days.

We are already at 9 days why wait 14 days???

Because this is our process that we follow and we believe that even in casinos things can happen that are unexpected or withdrawals can be slowed down by various other things like verification etc. That's why we give casinos 14 days and then our team will try to help. 

I hope you understand.

Fine, I'll wait

I just closed my account in frumzi.

Man the shit I had to put up with. Actually playing there has made me basically stop playing at all. If've just had enough of shitty casino customer service, sites being buggy, they stealing money from your balance and not returning it.

So Im done with this. Hope people will read and take care.

Hey, if you have such problems and you have some evidence wouldn't you need help ? Our team is here for just such situations and would try to investigate everything relevant if you say that money is disappearing from your balance without you having used it. 

Could you please let us know more specifically what is happening or has happened ? 

Hi, I have a problem with Frumzi.

On September 10, 2024, the first withdrawal was made, which was canceled by Frumzi - probably the wrong payment method (via payment card.

on Live chat it was recommended to withdraw via bank account.

On September 19, 2024, I requested a withdrawal via bank transfer.

On September 20, 2024 - the account was closed by the administrative department.

I don't have verified accounts, nobody wanted anything from me.

I learned from their website that they will most likely be included in the list of illegal games in our country. That's probably why they closed my account.

Every day I write to support and still the same answer that I should wait for an e-mail. 😡

Live chat is no longer working for me. Nothing happens when I click on the icon.

This is an amount of approximately 490 euros.

Does anyone have experience? I'm already desperate 🙄

Hello, an unflattering situation if I'm honest.

However, did the casino give you a reason for closing your account? I see that you mention something about the fact that they will probably no longer work legally in the Czech Republic, but did they also confirm that this would be the reason why they closed your account? One way or another, even if that were the case, as long as you didn't do anything against the rules, after correctness they should first pay you out and then resort to closing your account.

Did you play here with a bonus or not?

I would add that we give the casinos 14 days to resolve the withdrawal and I feel that if no one hears from you, it would be good if you open a complaint on our website and we will try to help you. It would probably be the most reasonable if the live chat doesn't work and you don't have any relevant information.

Do you think it would be worth it?

You can also wait a few more days if you have patience and see if the casino really responds by email.

If you don't have it, you can file a complaintby clicking on this link .

Good luck.☘️