EmirBet Casino - general discussion (page 3)

Toni, I think we are the only ones who have problems with the casino, the casino is rated top on other sites, why are they doing this to us...

GOOD NEWS TODAY IN MY MAILBOX !!!

I'm glad you're happy!

I would personally appreciate "your withdrawal was reviewed and approved" instead of this 😀.

Well, let us know how the quest for withdrawal continues. 🙏

Good news !

The money has been transferred finally !!! I am so happy !! You can close my case !

Glad to hear that! Thank you for this good news!

Just mind that there is always a certain risk when you play in a casino with a lower safety index, and you might want to avoid that risk. It's just a thought.

Enjoy the winnings. Come in handy before Christmas Eve, right? 😉

They refuse any withdrawal, be careful! SCAM

For what reason, please? That's also important, I'd say.

Hello, can you help me? I was really ripped off at EmirBet..I wagered the bonus and they simply canceled my bets..including 2 notes where 1 game was missing each and one came for 1350

I have never experienced anything like it

Hi, so I understand that you haven't fulfilled the wagering of the bonus when the casino, according to your words, cancel bets ? Did you try to ask the casino what happened and what is the problem ? You don't see the bets in the gaming history either ? Did the casino take any money from you ? 

Let me know so I have a better overview of the situation. 

Hello

but I had ongoing bets open...one of them was one game short, only that would be 1350

and when I implemented the bonus, all tickets were canceled immediately

I wrote to the casino and they always said you had fulfilled the bonus, so everything was automatically canceled...even though I could easily win 3-4000 with my current bets

Please allow me one more important question before I go into the others because it is essential. Does your situation concern sports betting when you talk about bets and tickets ? I ask mainly because we at Casino Guru do not deal with this area, as we do not have the experts or enough insight to deal with such cases. 

I will wait for the answer.

Hello, the reviews are making me a little worried. This is the first time I've paid out €5000 on this site. I hope I get the money...

Hello.

Let's try not to get too nervous without a concrete reason. 🙂 Would you say you spotted anything unusual regarding the process? Feel free to share more details here, maybe we can help calm you down.

Don't worry, no pressure.

Payment requested on May 16th, nothing so far. Neither an email nor a message. With live chat you only send a message but no response is received. Live chat not possible.

Good evening everyone. I'm writing here for help on this. I signed up to the Emirbet gaming platform, I had seen it as one of the recommended casinos. In short, I deposited and played slots on their platform. Bottom line, I also won a lot of money, I played a bit, then I won it, I lost it, etc etc... In the end I decide to keep the winnings and make a withdrawal on 06/30/2024. Before you can press the withdrawal button, you must verify your account with an identity document. Once the document has been sent I am allowed to make the withdrawal. After two days I received the email from the KYC department asking me for the documents necessary for the various checks. I send car insurance in my name, bank statement dated 03/2024 where there is both my IBAN and the various operations carried out with my ATM which also acts as Visa (and which I use for deposits), the front and back photo of my debit/card and lastly they ask me for a photo of myself with identity document in hand. For safety and correctness I sent two photos, one with a document on the front and one with a document on the back. Then they all disappeared. I contacted live chat support and the kind assistant assured me that they were working on my withdrawal and to rest assured. I understand everything regarding the security of correct data and checks, I have been playing on these platforms for years, but to date after 7 days the withdrawal request is still there pending. Can you help me unblock the situation? I have never used any bonus I add. Thank you

Hello there. I believe you have done everything correctly when it comes to passing the verification. Now you need to wait for the casino to approve everything, and hopefully soon you will be able to receive your money.

I saw that you have filed the complaint here with our team, where Tomas needs some additional information, so update it whenever possible, please. Just use this link to do so if you wish.

Do you have any updates from the casino by now? We surely would like to know how it is going.

Good morning Romi, forgive me if I'm only replying now but you have no idea how hard it is for me to get in here. I sent Tomas all the emails I sent myself with Emirbet. In the meantime I redid the withdrawal request for 5000 euros. I hope you can help me. I'm angry because I really sent all the documents possible and imaginable, and it makes me angry that when one has to withdraw for the first time, one has to upload an identity document and the card used to deposit. If they accept that you can press the withdrawal button. They accepted it for me and then after all the process via email and documents sent they reply that my document must be validated by a notary or someone from the state? Do you understand that this is a contradiction? You check me to withdraw and you give me the OK with your identity document and then to pay me but isn't that enough for you? I swear something like this has never happened with any casino. And the document I use is always my identity card. It is 9 years old and old, I have to wait until 2026 when it expires to make it new again and I will have the electronic one.

Good day. Do not worry at all. Thank you for replying.

I understand your frustration, but it is a KYC policy that the casino has to do with every player. I believe that the reason for the validated document is that it is not in English. Could it be, or am I wrong? This happened many times to me when I used to live abroad. That is how they need it to be, and unfortunately, we cannot do anything about it. It is always best to fully cooperate with the casino in order to receive the money.

So, is your account fully verified now? I hope you will be able to get the money soon.

Good morning Romy, unfortunately I cannot have a document in English. If I am Italian, how can I have it in English? I have a pending withdrawal and the department hasn't contacted me yet. I don't know if I have my profile verified, what I wanted to tell you is that on Emirbet in order to press the withdrawal button you must first attach an identity document and photo of the credit card used to deposit. If they are accepted you can withdraw. I sent them and they accepted them. Then to withdraw the 5000 euros my identity document is no longer enough? Do you understand that it's not normal and it's a contradiction? I have played on other casinos for example Ninecasino Stellar Casino always had my winnings and always been verified without problems.