EmirBet Casino - general discussion

If you want to discuss anything related to EmirBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

This dirty shop simply doesn't want to transfer my winnings of €4,000!!!

The support doesn't get anything done and just stalls. I will never deposit a cent there again!!

Hello there.

I know it stinks, but I would concentrate on the most important part: do not cancel withdrawals and avoid playing out the balance.

As you might probably find out, you were far too quick to submit the complaint, it will take some time until we step in.

Personally, I think that leaving the casino is a good idea, have you seen its rating?

I'm convinced you should, at least now - use this link.

May I know how did you end up in such a casino in the first place?

Anyway, good luck with the withdrawal!

Oh wow,

I'm just finding out now? It's already been a week, how long would it take for you to intervene?

Of course I will never play there again, but a payout worked once, so I didn't think that they would deceive me like that.

It's a scam club right?

Based on my experience, I will never play online again, I'm fed up with it, they just cheat you everywhere and they take the money.

Of course they want the money you deposit immediately, but when it comes to paying it out, you are treated like dirt. I would be very grateful if you would make an exception for me and intervene.

Hello,

When it comes to playing casino online there are thousands of online casinos. Good ones, but the bad ones as well and that's why we created the Casino Guru website. When you look at our safety index for the casino, it shows 4.1/10. So even according to us, it's not a place where we'd recommend you for playing online. There are simply better options.

When it comes to your pending withdrawal, it's necessary to explain that deposits are never instant. The casino doesn't receive your money instantly, but they have reason to believe that they'll get them from you so they borrow you their own money so you can start playing immediately. Of course, it goes differently with withdrawals. The first withdrawal usually takes longer since most of casinos will ask you to verify your identity before that.

We believe that 2 weeks to deal with player's withdrawal is enough time for every casino operator so that's why we usually step in after 2 weeks.

Wow, I've never had to wait two weeks for a payout. I'll never see the money anyway, I'm tired. Thank you for your help.

Since the complaint is open, there is still a chance to maintain a positive attitude, I'd say.

Surely, if you feel you had enough, do not push yourself further. Next time you want to play in a casino spare some time browsing the decent ones for a change, spare yourself other issues. 🙏

I wish you a good day!

Hello, I've been waiting for my payout of 4700 euros for 10 days now, but nothing has happened yet!

Have you previously made any withdrawals in the casino? Are you verified there?

Hello everyone,

For me the money arrived after what felt like ONE MONTH!!!!

I found that to be an absolute disgrace, we are supposed to deposit the amount we want to play with IMMEDIATELY, but THEN THEN TAKE A MONTH FOR A PAYOUT???

Oh and yes my account is verified!!!

I mean the casino itself is great! Customer service always tries to help in any way they can, but they need to FIX the withdrawal issue URGENTLY!!

I made €5,000 on October 30, 2023 and the "two days" you need to check everything are long gone!! I'm almost praying it doesn't take another month. I hope you transfer the money today or by the end of the week, it would be almost like Christmas!

Please change your payout behavior and don't always say, "The relevant department" blah blah blah, you wonder what they do. Do they just put their feet up and look at your desktop wallpaper all day or what??

I also have to do my job at work and I can't make my customers wait a month until a project is finished!!!

Hi, I see you played at this casino again, even though it took them a month to get your money back in the past. This time the casino is giving you a reason for your withdrawal being delayed ? I think two days is not that long since we give casinos 14 days to resolve the withdrawal issue. On the other hand, I understand you and your concerns as you have had some experience. 

I firmly believe that it will not happen again and this time you will have the money sooner. Could you give us an update when you know more ? I'll be waiting.

I have already deposited a lot of money on this site. I have currently requested a payout of €1261.00. I am already a verified customer. The payout has been in "Pending" status since November 1st, 2023. Nothing just happens. The live chat employees put you off and are friendly, but that doesn't help me either.

It should be in every provider's interest that customers receive their money quickly. This has something to do with seriousness and trust. After all, I have already deposited a lot of money with Emirbet.

Username: Tonibello1

Updates will follow...

How long have you been waiting exactly? Because I'm also waiting for a payout.

I waited almost a whole month. I was really very angry but the money is coming don't worry.

Hi, I understand you're worried but I don't think there's any need to be skeptical yet because your withdrawal hasn't taken that long. It's only 4 days, so try to be patient and see where the situation goes. 

Anyway, did the casino tell you why your withdrawal is still pending ? 

I'll wait for an answer.

Have you already received the 5,000? If so, how long did it take this time?

No, I'm slowly no longer confident that it will happen at all. I feel the same as you. Status is pending and remember to ask casino guru for help again. The support only lasts 9 days, Emirbet simply doesn't want to transfer!!

What kind of casino is this, I ask?

How it looks with you? My status is still pending!! I think they just don't want to transfer!!

The whole thing is really very very frustrating.

I had the €1261.00 on November 1st. Applied and on my account on November 4th.

Now I had applied for 3736.00 again and it was pending for 3 days. Today I canceled it because I was mad and requested the withdrawal again. This time €3738.00 is pending. I won't cancel it anymore and wait for payment...

wow you only had to wait 3 days?

I think they won't pay me. The same excuses over and over again. I am completely ignored by email support support@emirbet.com. And one of the reasons is because the payout involves a larger amount... I've already deposited a lot of money, then you said you're making a lot of payouts right now because there would be a lot of winners pff...

So it couldn't be more outrageous to say that they don't give a damn about me as a customer. Since the day of the payout I haven't deposited anything until I finally see the money in my account.

I don't think I'll ever play again either. The support seems like a kind of tearjerker to me, but it doesn't accomplish anything. I find myself having to wait 10 DAYS tomorrow is an absolute RISK!!

The status is still pending. This is so damn harsh and outrageous. As a customer, I'm being treated like a peep, yes you can hear it, I'm really angry and super pissed off now.