EmirBet Casino - general discussion (page 4)

I do understand that. That is why, usually, it needs to be verified by someone because it is not in English. I am not saying that it is your case; I just try to understand the reason, of course.

Every casino has a different approach, I could say, so it is not always guaranteed that if you get verified by one of the casinos and use the same documents in another, you will get automatically verified.

We always recommend that players fully cooperate with each casino in order to get the money. So, please try that and let us know how it goes.

Romi I understand but to verify a document the notary here in Italy wants almost 1000 euros and I don't have it!

Is it really that expensive? I remember that I paid something like 20 euros.🤷‍♀️

I have been waiting for emails from Emirbet for over 2 weeks!

My payment was rejected twice and in the chat I was only given a fob

It's supposed to be about 8% fees but my hands are tied because I've only received emails from the casino

what can I do? Please help me

Hey, you didn't exactly pick the best casino to play at according to the safety index I've seen.

Regardless, are you waiting more than two weeks for the money too? I ask because that's exactly the time we give casinos to sort everything out and send the player the money. Did they also give you a reason to reject the withdrawal? The 8% fee is supposed to be imposed on the withdrawal? 

Let me know and we'll see what can be done.

I paid out on October 25th! Not quite 2 weeks until now!

In comparison to other casinos, I was not told anything in the chat but was only told to read the email, which never arrived

The 8 percent are also in the terms and conditions if I would pay out several times a month

According to Emirbet I have to confirm the email and allow the 8 percent to be deducted before I can withdraw! But if no email arrives I can't really confirm!

Have you tried to contact the support by email, though?

The live chat is not always informed about withdrawals and therefore cannot provide any information, you know.

I have found this email on their website: [email protected] 

Could you try that, please, and let us know if you got any answer?

I am a bit of a hardcore player and I came across this site from which I had to suffer serious moral and economic damages for being scammed in this way!!! Promises of free gifts to encourage me to spend more money and then you never even gave me a response!! Even more serious is the problem I am having to assert the right to close my account, for legal gambling reasons, and that after having sent several emails with the request to close I have never received any response!! I am the victim of a series of repercussions and I cannot assert my rights! Emirbet must be reported and will have to pay for all the damages received. I kindly request information to be able to take legal action.

May I ask you if you have clearly stated the reason for closing your account?

If it is clear that you'd like to close the account due to gambling issues, they should do so immediately.

Should our complaint team try to intervene, perhaps?

Good morning, on August 20th I made an Emirbet withdrawal that was initially accepted and then put back on hold. I tried to make the accepted withdrawal again, but it's been exactly seven days and I still haven't seen anything. So I tried to contact customer service without receiving a response in the live chat. I was even blocked considering the countless deposits I made and it being a not small amount, I ask how I can recover what I'm owed. Thank you.

Hmm, it would be best if we asked them why you still haven't received your money. But if they've blocked you on chat, we probably won't find out much. Do you have any idea why they did it? Is the withdrawal still pending on your player account? 

We give casinos 14 days to pay out players, but if you remain blocked and still don't know anything about your money, I would recommend lodging a complaint and our team will try to assist you.

You can find the link to the complaint form here ⬅️

I honestly have no idea but I can't talk to anyone anymore I even tried sending an email without receiving a response.

The withdrawal was approved two days ago but no transfer has arrived on my

I count.

Well, if the casino sent the money, then you may just need to wait a little longer. What payment method did you use? 

Keep calm and if nothing happens, we'll be here to help.🙂

I used fast transfer, usually they credit it immediately, this time it was not like that and since they have been playing the game of approving and putting on hold since 20/08 I am starting to think that it is a way to avoid paying.

they have already done this by always putting withdrawals back on hold.

I'd say I was patient for 8 days but now I'm starting to think they're ways to avoid paying.

If that is the case and the casino still avoids payment after 14 days, we will be here for you. 

However, if you say that the withdrawal was processed by the casino, then I am not entirely sure whether it is the casino's fault or whether they are using a third-party payment provider through which the money is transferred. Because once the casino sends your money, it should no longer be their responsibility.

In any case, as I said, if you need help, we are here for you.

I contacted the bank and everything seems to be in order, while customer service told me that it's the bank that's having problems.

I think it's simply a way to avoid paying.

So let's hold off if you get the money or not.

We can speculate about what's going on.

You have an open complaint, so if nothing happens, we'll try to contact the casino.

Let's wait and see, I'll keep you updated.

Would be great, I will be eagerly waiting for news. 🙂