DelOro Casino - general discussion (page 9)

Dear Sabine, you would notice a significant difference between the way the casino representative and I handle the limits if you closely read every post I have made in this thread for the last few weeks.

Thus, in my opinion, jumpy judges are not necessary. Would you please take that into account? Otherwise, I am not sure why you keep getting back to us, to be honest.

Let's just take it as grown individuals, please.

Hi there.

This is really confusing to me. The English version begins with "Unfortunately, I can not entirely share your opinion," despite the fact that we clearly agree on the limits and how they should be stated. I am lost, I guess.

I told you not to lose the balance . since you actually did, the complaint was rejected. As explained in the complaint thread:

"Dear Blerko, since you've lost the remaining funds and there are no funds left in your casino account, there isn't anything we can do."

To be honest, in certain situations, this might also have an impact on how objectively we view the review. In this instance, I regret to say that an error was made: nearly 90% of unfavorable user reviews linked to complaints that are rejected as unjustified are also rejected because the primary points in the complaint were found to be false. However, in your case, the circumstances were different, so I approved your user review retroactively.

At least my apology for the user review, and I'm sorry the complaint has no chance to get into the final stage.

Tried a few times but as I said deloro only reacts selectively. They ignore other comments like mine.

I come back here because here are the people who also have complaints about the casino. And since I thought that Deloro responded here (but unfortunately only selectively) I thought I would try it here.

But as I indicated before... ,e use your icon on their site, reviews are removed from your site, only complaints are handled by deloro that have nothing to do with their integrity.. that also gives me the suspicion that there is a collaboration. Has nothing to do with whether I handle this maturely. I just respond maturely. This is my conclusion.

Dear Radka,

I know that I cannot reclaim anything that I have lost and gambled away.

But the fact is: If the money had been paid out, I would not have been able to spend it so quickly due to my deposit limit.

Now the situation is what it is. I have no interest in harming the casino, but I think it is important that new players at Deloro Casino are aware of the withdrawal limits before making any large bets.

Many thanks for your support.

Best regards,

Hello, I really appreciate your honesty, and thank you for the details.

We occasionally—and I will admit, sometimes mistakenly—reject reviews, but only because we have a good feeling that they are part of a pattern from third parties, or even casinos. In player cases, on the other hand, we most likely believe the information is ambiguous or possibly biased. However, there was never any malicious intent, and all players are welcome to return to discuss the matter. I understand you have your doubts, and I also understand that every explanation from a Casino Guru member has little meaning. However, it is not in our best interests to gamble with your trust as long as we depend on players.

If you were able to read some of our internal emails expressing our stance against the casinos telling us how we should "cooperate," you might be startled.

Well, anyway. I am happy that I now have a better understanding of your worry, and I hope that we can resolve it eventually, over the time.

Hi there.

I know this is not what we were expecting, I assure you; at least I did not anticipate that.

Nobody here, I believe, is trying to hurt anyone. Discussions occur, and viewpoints might even shift. I think it is fantastic that you have tried so hard to educate people about the significance of withdrawal limits.

All I can hope for is that you will eventually discover a safer pastime. You must be under a lot of stress because of this experience, and I am sorry to hear that.

Take care!

Dear Radka,

I feel that my complaint was not taken seriously enough. I also made it clear that my account had already been reopened twice, even though I had closed it because of my gambling addiction.

Is it fair to demand money back in a situation like this when you have excluded yourself for gambling addiction but the account is made accessible again anyway? I think yes. As a gambling addict, it is hard to control impulses and it is sad when these moments are exploited by casinos.

My gambling addiction has ruined me financially and I am currently receiving medical treatment. It is unfortunate that casinos do not offer the option of permanently and bindingly excluding yourself for such reasons with a simple button. It seems as if some casinos actually profit from the plight of sick people - at least I hope not!

I am currently trying to find out if I have proof that Deloro reopened my account despite my gambling addiction and multiple closures.

Best regards

I also see that the withdrawal limit at Deloro is still 10,000 euros per day. However, in my case, this is not correct, as you know.

It should not matter what a casino agrees with a player individually – it should be clear which limit applies to everyone.

And there is a limit of 1,000 euros per day for everyone!

Good day to you.

I see you have been thinking, well, me too.

Do you recall that I told you to include all relevant information in the complaint? Regretfully, it appears that you have specifically neglected to mention your permanent casino account closure and the reopening.

I would not hesitate to ask that the complaint be reopened because, as I mentioned earlier, the circumstances surrounding the reopen and the account closure are significant, even though I am unable to add this information to anyone's complaint and I am not asserting that it will not be rejected again. That solely depends on the way and the reason why your account was reopened. So, if you decide to tray again, upon the request, please specifically explain the self-exclusion and then the events that led to the account reopening.

Regarding the limits, and allow me to put the answer into one post here:

As I said, we provide the limits the way casinos confirm these to us; we also check the terms and ask the support for explanation. Every player who is not sure which limit he actually has in the casino should always ask the support and capture the response, just in case later on the confirmed withdrawal limits won't match the reality. I wish you did the same. 🙁

We will look into any suggestions made by the player during the complaint and any evidence that the casino reduced the limits to disadvantage them. However, the permanent self-exclusion and the manner in which the casino reopened your account are now the most significant aspects of this entire situation, I'd say.

Are you going to reopen the complaint?