DelOro Casino - general discussion (page 7)

Well show me one casino that has our fair badge and cheats players. This DelOro casino is not an example of such a badge, I just gave an example that in some cases a casino can have something on its website that we know about. 

Not every casino can be checked all the time to see if they have added something and we have so many of them in our database that it is simply not in our power to convince casinos not to have it there. Also when I said that if they ignore us we can't do practically nothing about that. 

Anyway, do you think we have a relationship with every casino we have on the site? We'd probably dig our own grave. 

I don't know about the license yet, but I'll let you know when I find out. You also say you have a problem with the casino but I don't see anywhere that you have tried to resolve it with our team. I've already given you a suggestion and if you don't file a complaint, what do you want us to do? If it's just that the casino has a fake license according to your words, then clearly you're not going to get very far with this. 

So you have to look at it from that point of view as well, rather than just saying general things. 

Thank you also. 

This casino is scammers close the casino has no licenses and rtp is fenced it is scammers….

Yes 🙂

I need help from casino guru. This deloro casino needs to be controlled by someone it can't be done they are scammers fucking thievessssss do something please its illegal rtp they control it.

Watch your tone, please. Even a disagreement can be expressed decently, don't you think?

Try to calm down and think a bit about your activity here.

On one side, you say you need help from us, yet so far you have submitted 6 complaints, and each of them was closed due to your unresponsiveness. You know it is truly hard to help anyone under such circumstances. A year or so ago, you wrote, " Can someone take action to close this spinbetter casino they are scammers.finally close the casinos too many have been made for the sole purpose of scamming".

Again, concerned about RTP and overal "scamming".

With all due respect, a common player with healthy habbits surely does not communicate this way, and it certainly doesn't boost your creditibility - if you catch my drift.

If you only intend to keep saying that casinos scam players like this, it almost seems like you've lost control of your losings. If there is anything to proove though: address the complaints properly, refrain from empty words. It is truly that simple.

Hello all,

has anyone ever contacted DelOro via email after they had their account closed due to addiction and then gotten a response?

I ask because in July I asked for a full list of my deposits and withdrawals and have not heard back. I sent them two more emails on Sunday (one again about a list of my transactions, the other one requesting all communication I’ve had with them over chat and email) and of course have not heard back yet, but it’s only been two days - fair enough. But when I ask about the email in July, they don’t respond. Is this worth opening a complaint over?

No casino will not respond to mails at all. Also an illegal casino without any license.

Yeah, I opened a complaint. They’re saying "they (support) don’t ignore players, they just follow the order in which the emails were sent"

literally saying they have a backlog that goes beyond July 4th, when I sent my mail lmao

edit: yesterday they also told me to keep playing cause of their grrrrrreat RTP, even though I’m self-excluded.

Haha I have the same. For months I have been on that "waiting list". And then they say yes send another email only to hear that you will end up at the back of the line again haha

Hello.

May I ask if you experience any other issue with this casino we could be of any help?

Or are you just waiting for the list you have requested?

It is really unfortunate that they offered you to play if you are self-excluded and this should not happen at all at any online casino.

May I just ask you who offered it to you? Was it a live chat agent, perhaps?

I hope that you stay strong and avoid any offers from them.

It was a live chat agent, yes, I opened a complaint yesterday but it was rejected because it was about gdpr stuff when really all I wanted was you guys to contact Del Oro to ask why they ignored my email from July :’)

So no, I don’t expect I will ever receive an answer.

Hello Radka ,

question about the casino's approach

It's about Deloro Casiono, on your platform there are withdrawal limits

10,000 a day and 300,000 a month.

Your opinion is important to me in this case.

Why do these casinos do what they want? They let me ruin financially under false pretenses!

question about the casino's approach

I recently experienced an online casino where my withdrawal limits were significantly lower than the amounts I had been told. While I was initially promised a daily withdrawal of €10,000, it turned out that I could actually only withdraw €1,000 per day. This meant that I lost around 70% of my winnings that I could not withdraw straight away.

The casino seems to be quite flexible with deposits, as these limit increases are processed within minutes. In contrast, an increase in the withdrawal limit has still not been approved even after 48 hours. Even the supposedly generous withdrawal limits, which are presented as customer-friendly, actually seem to be designed for delays. Platforms like Casino Guru recommend a quick and transparent withdrawal, which was obviously not implemented here.

Now I'm thinking about sharing this experience publicly to inform others and save them from the same fate. What do you think of the casino's behavior?

It's about Deloro Casino!

Hello.

This is extremely intriguing because the casino in question made a concerted effort to persuade us that their player service and support are unparalleled, devoted, personal, and one-of-a-kind.

If certain conditions are promised, I believe it is fairly simple to carry out such an agreement and it should be upheld. The same is true for any restrictions mentioned in the terms.

I do not know specifics about your experience, but if you believe the casino broke their word and you have a screenshot to support your claim, filing a complaint might be a way to address it.

Limits are a crucial feature because, as you mentioned, if you win a lot, the amount will have an impact on the events. For example, casinos with lower withdrawal limits receive black points from us because it hinders players' daily withdrawal capabilities.

Hello Radka,

I am curious whether Dominika sees it the same way we do.

I have always appreciated the staff, they were friendly, and that is exactly why I have stayed at this casino. But honestly, the casino's approach is disappointing. I am very hurt by the way I was treated, and now the initial "niceness" seems like a pure tactic to me.

I would never have deposited so much of my hard-earned money if I hadn't assumed that if I won, I would be able to withdraw it all without any problems. I even gave up a vacation and invested it all here.

The way the casino treats customers is just awful.

Best regards,

I hope you're experiencing nice afternoon despite this conversation and its nature.

I think such a complex yet sensitive matter needs to be handled separately, carefully considered in accordance with specific details that occurred on both sides.

For example, where a casual player may be in no trouble with a lower withdrawal limit, surely a compulsive player would be in a very risky position. Not to mention what I already said, of course.

Please make sure to explain the whole matter for Dominika with all details included. This is very important; I can't stress this out enough. If you need me along the way, I'll be here.

Oh dear Radka, that's really nice of you.

That's exactly how I see it: For someone who pays a small amount once a month, this may not be a big problem. But in my case, it is very painful.

Nevertheless, promises should not be made if they cannot be kept. I see Casino Guru as a platform that helps players, because it is difficult to combat such machinations on your own. I would even support it if players supported Casino Guru financially, but then only casinos that offer their services responsibly should be recommended.

I understand that gambling involves losses, and I realize that you don't always win. But when you do win, there shouldn't be any problems with cashing out. That money belongs to the player, not the casino - it was won fairly and is in the player's account. The casino shouldn't just decide what to do with it.

Hello 🙂 !

Thank you very much for your support. I believe starting with voluntary donation would not be as beneficial as it may seem at first glance, but I appreciate the sentiment, of course.

I read the complaint, and I think it would be beneficial to pay more attention to the discussion you had with the support staff because the personalized withdrawal limits you were given are what matters almost the most.

I therefore advise sending Dominika screenshots of the conversation along with a thorough explanation of what happened. At this point, it almost seems as though the most crucial information is not in the complaint but rather on this forum.

Would you kindly review that?

Additionally, when you describe the events to Dominika, it would be wise not to address her as a casino staff. I honestly can't tell whether it is just a poor auto-translator used on our website, but it may cause misunderstandings—that would be better to avoid.

Do you know what I mean, please?

Dear Blerim,

Our limit is not 1k/day - we have many VIPs that have no limit, we have many VIPs that have 20k/day it all depends on the user. 

We are a very flexible casino with our limits so if a player requests to raise it, it can be done within 24-48 hours. 

When we first started the casino our limits were low (around 1k) but increased overtime as we grew. 

You created your account many months ago so we will have to take a look at your player’s limits but withdrawals are never a problem in this casino.

We see that you had a average deposit of around 50 EUR on your account.

You have withdrawn $5,500 instantly throughout the course of your time.

And for Radka’s point - yes we have many active players and none of them have problems with withdrawals which seems to be the main complaint on casinoguru. 

We do not process withdrawals with hopes that players continue to play with the funds - our withdrawals instant.

There are obviously things we can work to improve which we strive for it everyday but instant withdrawals is a large attraction to our site. 

Here is a testimonial quote from one of our players that won $27,000 in a $1,000 bonus buy on pragmatic play

"Del/Oro casino— Sweet bonanza $1000 bonus buy. Casino PAID ME IN 30 seconds. Via INTERAC!" 

Just wanted to give a piece of our side in this discussion

Kind regards, 

Del Oro Casino

Hey while you’re here, feel free to check why my emails are being ignored 🙁

So you do response. So why are emails being ignored for months!?