Casinorex - general discussion (page 3)

Dear fellow players,

I wanted to comment on paysafe verification.

I was also asked very kindly, I must say, to upload the transaction with my name and personal data on one page as a PDF.

After much back and forth I figured out how to do it.

Maybe the tip will help one or the other.

1. Go to the Paysafe page on the PC and log in.
2. goes to all transactions
3. selects a date of deposit to the casino
4. then go to the printer in the upper right corner
5. and you can see the transaction with your name, email and customer number on one page.

The whole thing is exactly what the casino needs 🙂

Kind regards and good luck.

I would also like to say that this is the second time I've made more than 2000 euros at casino rex with 40 euros.

You can't always win. But this is one of the friendliest and most helpful casinos I know.

Much luck

Your Pitti

Hi and Congratulations!

That's sweet of you. You probably helped many players by posting this 🙂.

I also think thin the casino would appreciate such a user review! If you like the idea, use this link and write one. 😉

Hello, I have a problem with the casino. This casino won't accept my proof of deposit because it doesn't have my first and last name on it. For this reason I cannot pay out. But they have a confirmation from my bank, which confirms that this bank account belongs to me. Anyone know what to do in this case? My bank only issues the bank statements every month, my first and last name would be there, but I don't get that until the end of the month. And on the sales details of the savings bank (which proves the deposit) is just my Iban .. they blocked me in the chat, which means I have no chance to talk to anyone. They got proof of the deposit, my Iban is there.. and the confirmation letter from the bank confirms that the account with the Iban belongs to me 🤦🏻‍♀️

Maybe try to contact support of your bank to issue you bank statement earlier?

Really sorry to hear about your difficulties with Casinorex. It sounds a lot like a recent experience of mine with Casinonic - and what do you know, it's the same people! It's quite obvious this is the modus operandi of these scoundrels (who are also behind Queenspins, Dundeeslots, and Ricky Casino).

The likes of you and I had to learn the hard way. For everyone else: just stay away!

Hello Ella092.

I would call your bank and ask for a special statement, many players were in the same situation, and I know for certain that they got it in the middle of the month. It just needed an appointment with the bank clerk.

Do you think you can try it too? 🤔

Hello everyone, I have now received my money. Thanks

A big congratz!

We appreciate you took the time to inform us here. 👌

Hello, I played there a year ago and then took a year off, now I've deposited €20 there, had confirmation from their deposit provider and a debit from my bank, was able to present everything but it hasn't been credited for over 2 hours, support said it might take 30 minutes but nothing, I wrote to support again and kept getting the same answer, it's being checked, I should wait, sorry, I don't think it's serious as I could prove it, I got an email, I find that very suspicious, I think my €20 is gone.

Sometimes this kind of issues happen, unfortunately. I hope that it'll be resolved ASAP and you will be able to continue playing. The good thing about it is that the support is responding to this matter, though. Right?

May I ask what kind of payment method you used?

Please keep us informed about any updates.

Yes, it's okay that they responded, but now they're saying the payment failed, which is definitely not true. I'm supposed to please try a different payment method. Sorry, not on my life, as I have confirmations and have sent them to the casino. I think my money is gone. I've attached the money I used to deposit and it was also debited from my bank.

So, have you used your card to deposit the money? You should try to check with your bank anyway, not only view it on your bank statement, I reckon. What do you say about that? Are you going to contact them regarding this? There's nothing to lose.🤷‍♀️

No, it was forwarded via bank, not Visa, like with Klarna for example, and of course my bank statement is important because I can see from it what was debited and it was debited, so why should I contact my bank about this?

I do understand that the bank statement is important. Sometimes, though it is automatically deducted from your account, on your bank statement it says that it was paid, but the bank can reject it for some reason and you wouldn't know about it. Only if you contact the bank and check that out can you be sure that everything is okay with the payment.

Could you try that, perhaps?

Yes, I did this morning and got confirmation that it is out,

Understand. So do you have any news from the casino after you provided the information from the bank that the payment was really made and left the bank? Are they going to check it on their side?

Yes, we contacted the payment provider yesterday and they said it could take 3-5 days until it is credited, I can't really believe that as it isn't like that anymore these days, 1-2 days at most, but I have no choice but to wait, the consequence for me is that I will never pay anything there again.

I can assure you that some payment methods need at least 3 days to get it through. Those are usually not direct transactions though.

Anyway, to me, it sounds like you are almost there. Maybe Monday will be the lucky day 🙂

Hi, unfortunately this day was not my lucky day either, my money was neither returned to my bank nor credited to the casino, so it was gone.

😟