Casinorex Review

The player from Austria has had his CasinoRex account suspended for a year, during which he was allowed to deposit funds - about 200€ - but not play any games. The funds currently remain in the account.

The player from Germany had experienced difficulties withdrawing her winnings from Casinorex due to issues with the verification of her two different bank accounts used for deposit and withdrawal. Despite having provided legitimate proofs for both accounts, her winnings had been credited back to her gaming account. Later, her issue had been successfully resolved and her winnings had been transferred to her account.

The player from Germany had asked for self-exclusion after a loss of €600 but the casino had not closed the account immediately as requested, which led to further deposits. The player had claimed that he had a gambling addiction and wanted a refund of €1500 that he had deposited after his request for self-exclusion. However, the casino had argued that the player did not mention his gambling addiction in his initial request. We had communicated with the casino and concluded that the player was not eligible for a refund as he had not clearly stated his gambling problem in his initial request for account closure. We had suggested the player to file an official complaint with the casino's licensing authority if he still wished to pursue the matter.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Switzerland had his winnings cancelled and account blocked as the deposits haven’t been allegedly received by the casino. We rejected the complaint because the player didn't respond to our messages and questions.