Casinorex - general discussion (page 2)

Thanks for the link ... I think that's a good thing for me ... thanks for that 👍

You're welcome. I'm glad it's useful 🙂

Hello rose-red21. Here is a link to the self-locking form with which you can have yourself blocked centrally for all dangerous games of chance in Germany (including online casinos) at the Darmstadt Regional Council: https://rp-darmstadt.hessen.de/sites/rp-darmstadt.hessen .de / files / Sample application_auf_Selbstsperre% 20V2_.pdf

Unfortunately, the block does not (yet) work completely because not all gaming providers are connected to the system or some operate illegally from abroad and are therefore not connected to the blocking system. "BlockingSoftware" might help you in these cases, you can find examples at https://www.verspiel-nicht-dein-leben.de/hilfe/digitale-helfer

Help with getting out of the game is available free of charge and in strict confidentiality digitally, by phone, email or chat, in advice centers, clinics or self-help groups. You can find information on this (as Daniel already recommended) at https://www.bundesweit-gegen-gluecksspielsucht.de/ .

Many greetings

Lisa

Hi Lisa ..

Thanks for the link I'm not there alone ... it's so unbelievable what has been gambled away ... a good friend of mine gambled away 170,000 euros ...

Something like that must have happened at Locowin ... after a few days I had problems with logging in there (was always redirected to such a strange page with something with host and servers) it went really downhill with Locowin ... they have because something changed or something ... unfortunately no expert in this field

Hello Rosarot21, just to be sure: This host and servers problem is an actual problem you are facing now in Locowin casino, please?

No, it is no longer up-to-date. But after this problem popped up, I couldn't win at Locowin anymore.

I see, thank you for your reply. 🙂

Hello, everyone. I have a problem with Casino Rex namely with the verification. They ask me to confirm the payment by paysafecard with my first and last name clearly visible. There is no such thing on my paysafecard page. I wrote to paysafecard support a few days ago and didn't get a reply. This is sad, because the payment of 520 euros is ready to be sent. please help

Hello,

verification process can be complicated but I would like to point out that this casino is a decent one, so I'd assume there is a way how to solve the issue.

As far as I know, there is only the card serial number + few more codes because this card is meant for secure internet online payments, correct? Is this card associated with your physical debit card and bank account?

I have the same card and I can see the full name on it (if I press the "show details" button and confirm by pin code) and provide printscreen with my visa + full name, bank account, and the Paysafe internet card as well. Are you sure there is no way, please?

I sent them a total of 8 documents. Proof of identity, e-banking confirmation with visible address, proof of address (utility bill), copies of driver's licenses, credit cards on both sides as well as a screen with e-mail, confirmation of paysafecard payment. Also, I don't understand what else they want from me. They try their best not to cash out!

I see, it's quite a list already.

You also wrote that there is currently one document you are not able to acquire and you contacted the support, didn't you?

I believe that this is the document the casino is still waiting for. Now I got the idea: the Paysafe card you used for the deposit is the prepaid one, correct? Not the classic debit card bound to your bank account? In this case, such a prepaid card is only meant for safe purchases, not sure if it is acceptable for cashouts from the casino. It may be the whole problem:

Don't you think?

I'd ask the casino to ake sure you are not trying to proof unsupported payment option, in this case.

I also dig up the similar problem (just different card) answered by an Italian player:

https://casino.guru/forum/general-gambling-discussion/casino-lucky-crypto#post-21782

I wanted to thank you for your support. The problem got solved. Verified account, money sent.

That's great! 🤩

Thank you for sharing. Have you received corresponding support from the casino as well, I wonder?

Do you find their support usefull after all?

Hello,

I used to give Casinorex a good rating until I won a bit and wanted to cash it out.

I made 4 deposits:

--2 directly from my bank account via EPS(some time ago)

--1 with the Paysafecard account

--1 with the Mastercard – the last deposit! (the debits go directly from the same bank account)

Verification process didn't take long - Casinorex has an external company that checks identity and proof of address.

I uploaded Mastercard (front and back) and also a screenshot from my bank account which showed that the last deposit was with the Mastercard, it even says clearly - day, time, credit card and transfer to CASINOREX.

My Mastercard was accepted (front and back) - marked green (as well as passport and proof of address)

And then I got an email that my screenshot from the Mastercard debit is not accepted and I should verify my Paysafecard account !!!???

I find that extremely strange, because I have already paid in and paid out with the card in a few well-known casinos. I took a screenshot the same way and it worked. Also, the last deposit was not made using the Paysafecard method. Casinorex verifies my Mastercard and then they don't want to withdraw there? That's not logical!

Has anyone else had a similar experience or does the Casino Guru team have any advice for me?

Hello Sommer2021!

Did the casino explain further, please? The easiest explanation would be a mistake, but I don't want to speculate. 🤔

Even if the Mastercard would no longer be available for withdrawal, this would be quite a silly way to say that.

I would ask the casino for sure. Can you update us, please?

Hello, everyone,

I hope someone can help me further.

I deposited €50 through Giropay on Friday, the deposit is still "pending". The money has already been deducted from my bank. I contacted customer service and they said they need to check and I should wait...

did anyone have the same problem?

Hello,

be prepared that it can take some time for the casino to investigate, normally these transactions are handled by 3rd party payment provider and the casino has to wait for the update, so they can update you. Sadly, what we called missing deposits is among the top three topics players complain about.

Hello

yes, they credited me with the money, it took about 72 hours.

Many thanks for your help