Bruce Bet Casino - general discussion

If you want to discuss anything related to Bruce Bet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Casino rips off with system! Payouts are canceled behind the scenes and you are left to believe that you will continue playing with the bonus money even though they then cancel the payout without saying anything - it was supposedly the payment provider... And then suddenly your credit is gone and you have it again a sales requirement to be fulfilled. I would advise anyone not to play there

Hi, I see you've run into problems at the casino and I also noticed that you've managed to file a complaint. 

So the problem in this case is that you can't withdraw the money, yes ? I noticed from the complaint that you have accumulated some money, specifically 4000 euros. You got free spins, you managed to win some of them, but the wagering was applied to the 4,000, from which you could only withdraw 1,800, yes ? You made a withdrawal but it was cancelled by the casino. Did the casino also say for what reason this happened ? Was it because of the payment provider you mentioned and their problems ? 

You mentioned that the next day you could only withdraw 1200, does that mean you lost the rest or what happened to the money ? Do I understand correctly ? 

Please let me know if I overlooked anything or if I understood it correctly.

Yes, you understand correctly. I thought that the €1800 was on its way to my bank account

I think there won't be anything with rum anyway. But I feel really ripped off

Bruce Bet keeps canceling the payout and claims it was the payment provider! But as soon as you accept a free spins check, a sales condition will be added to the balance that has to be paid out beforehand... pure nonsense

That strikes me as utter nonsense. 

Nevertheless, did you upload your win that I described before without bonus or with bonus ? 

However, I think it was a good move to file a complaint and now we will have to wait how the whole situation will develop and where our team will get to. I hope everything can be resolved fairly. I will keep my fingers crossed for you. 🤞

It was so clear that there was no point in reporting it! You don't even believe me.... Thanks for the effort anyway.

Hmm but I didn't mention anywhere that I didn't believe you. I merely expressed my surprise that this seems like a strange situation to me. 

However, your complaint is still open and our team will try to help you, so there's no need to be negative. Let's see if they can resolve the situation. Take care.

On January 5, I submitted an application for payment of my winnings and to this day they are verifying it, they will immediately call me for account verification and supposedly the next 24 hours

Hello, how much can I pay for the payment? I've had it for 4 days now and I still need to pay for the vervia.

Hi, your problem still persists and you didn't get your money ? Have you verified your account successfully ? 

Let me know if it is still the case that the casino has not paid you your money or if everything has been resolved in the meantime. 

Hello. So you are saying you're still waiting for the payment and the verification to be done, am I correct? I can understand that it could be a bit frustrating, believe me. We give casinos 14 full days to complete the verification and the withdrawal process for every player though. Do you have any information from the support what actually is going on with your case? Just try to be little bit patient here, and of course if anything happens regarding your case, please let us know 🙂.

I have been waiting for the payment of my winnings in this casino since January 5, I paid by bank transfer, after a week of waiting, it seemed to be a success and after the next week I did not receive the money in my account, so I wrote to them and they wrote to me that the supplier had canceled the payment and the money would be returned to my account. My game account still doesn't have them to this day. I write to the onlain support department and they keep writing to me, please wait. I've been waiting since January 5. I write to them and they ask me to be patient and keep waiting, how long can I wait?

I honestly couldn't figure out whether the problem was about a lost deposit or a missing withdrawal. Luckily, your complaint helps us cover that question. I can't tell you how long you need to wait, but I can assure you that the Complaint Team will help, they just need some time to get to you. I'm sorry they have been pushing their limits for several months now. Just hold on, please.

Thank you for your help

hj today they transferred PLN 402 to my account and they were supposed to give back PLN 1,751, I remind you that I did not have any bonuses in the online help, they write to me that they have to explain it and I have to wait again and not touch this money here I sent screenshots of my account and conversations with technical support

Have exactly same issue like Gambit123. After cancelling widraw they cancelled my cash due to a bonus even if I haven't got any active bonus. With I have confirmed it with them 2 days before

Thanks for the attached screenshots. Looks like it's going to take some time before you get your money back. But I'm glad that some of it has landed in your account. Now we will have to be patient and wait what the casino will say again, as I read from the screenshot. 

Be sure to let me know if you hear anything new.

I will be waiting. 🙂

Hi, did the casino explain to you why this whole situation happened and why your money was cancelled ? I would like to make sure, does cancelled mean that the casino took your money or just cancelled your withdrawal ? 

Let me know please.