Bruce Bet Casino - general discussion (page 2)

Despite the approved payment on January 16th, I am still waiting for my payment to this day. Casino support just tells me to wait for the money to come.

I just think it's a disgrace what's going on there

Try literally just clear my balance to 0 and after many conversations by mail or chat just telling me to wait and that is proceed to correct professionals to deal with it. And simply saying scram

Agre with you simply saying site despite a twin of decent site's have big wishes for being SCAM site

Yes, this casino is robbing people, I've been waiting since January 15

Ok so from beginning.

On 12.01 have put to widraw 1500

On site it appears in 3 parts 700,700,100. After waiting till 18.01 what have left to widraw was 2x700

So seeing have planty free spins have started activated them on the next day one 700 have been cancelled and reduced

After that have received what have left from one 700. Second one was still waiting for verification I haven't done nothing on site since then even written mail to confirm I don't have any active bonus end if I want to deactivate or something in response have got information I don't have any "bonus balance" and have waited till 20.01 when I get informed of widraw to be unable to get through skrill. And that should use other methods. So have done after 3 days thay cancelled my widraw and and take all money like thay do with first part without any explanation since today. THE END.

...

Hello, I saw that you have lodged a complaint and I have heard that you have already requested the withdrawals earlier. One of them has already arrived on 16.1 and now you are waiting for the next one. We give casinos 14 days to resolve withdrawals, so you are already within that time frame. 

Besides the fact that you have to wait, the casino hasn't told you anything else yet ? 

As for the complaint, it would be helpful if you could answer Tomas' questions so he can move forward. 

I firmly believe that you will be able to get the second part and you will be satisfied. 

If you'd like an update, let me know. 

I suppose the casino does some additional checks, but since your balance dropped to zero, I figured the casino would have a reason for that. I was expecting that there might be some violation of the Terms and Conditions, but that's just my guess. Until we have an answer from the casino why this happened, we can only guess. 

So, if you find out why it happened, you can certainly share it with us. 

Also, you have a complaint, so our team will try to help you in this situation. 

Hopefully everything will be resolved fairly. 

Hi, I also saw that you have an open complaint and therefore you are all in the same situation I feel. You haven't learned anything new about the withdrawal yet either ? 

Hey, I reckon you've read this conversation and when you wrote here I was wondering if you have a problem in this casino too ? Or did you just want to express your sympathy towards the other players ? 

and hello, they returned all the money to my game account, now I have paid again via transfer, the bank has been in since yesterday, waiting for verification, we will see if they send it or it will be the same again

No of course I have already been asking about the reason for that action but only answer is that they already have tell team who is doing such things and just telling me to wait patiently. How anyone could be patient when he sees some very suspicious behaviour from casino site. Especially if it's first time after playing for few god years and see plenty of casino sites but never like that

I wish you much success with this. Unfortunately, I believe that you will not receive your payment this way.

dedicated to specialists and you have to wait. Unfortunately, the casino repeats over and over again with the rules and regulations

Also did you get any reason why your money was returned to your gaming account ? 

Anyway, when you made a new withdrawal via bank transfer, make sure you let us know if the money has arrived or if you are still in the same situation. 

I understand your frustration and that the reason in this case would certainly be good to know at least for comfort. 

However, while the casino is checking your account, they will probably inform you only when they have completed this process. 

And since you already have a complaint, our team will be available to try to help, but for now we will have to be patient. 

Let us know if anything changes. 

Yes, so far you are in the same situation as the other players. You will have to wait until the checks are over and the casino tells you what to do. We give casinos 14 days to resolve the withdrawal, so if nothing changes by then and the casino hasn't paid you back, our team will try to help. 

You will need to be patient in the meantime. 

Good luck. ☘️

o since January 23, I've been waiting for the money to be verified, they write the same thing again, telling me to wait because it may be longer, they're already there, it's no big deal, I've been waiting for the money for almost a month, they're not a serious casino