BlueChip Casino - general discussion (page 2)

Please don't play with the hard earned money of innocent people. Pay them on time, add responsible gambling in homepage instead of attracting them by creating telegram groups and using different kind of techniques to make the addictive.

Yes, actually we can say are getting victimized by this casino. They are using many different techniques to make people addictive like hiring famous social media influencers creating social media groups adding them to the group. And a lot maybe my reaserch is inadequate if you can search about it you will find a lot just type bluechip scam over youtube you will only see the positive videos of their affiliates and some customers created about their experiences with this casino. Also they do not follow responsible gambling rules. If there is minus rating it will suit this casino please make innocent people aware of this scam

I know you are from bluechip casino that's why you are writing positive review about it.🤣🤣🤣

Hi, was it personal or friend's experience? I see that you have submitted complaint but not to this casino. Unfortunately, player's user reviews (their given stars) has no effect to overall casino rating. You can learn more about casino reviews and rating process here on our website.

It's personal experience

Hi, thank you for providing the screenshot. Quite a large sum of requested withdrawals, I'd say. I'm sorry that it was rejected. 😕 Did they provide you the explanation why it was rejected? Casino should inform you about the discrepancies.

Hello,

I could not find your complaint that would explain what has happened. Care to explain now, please?

We are always concerned about any issue, or possible misunderstanding, this is the purpose of this forum.

Just for your notice, we provide honest casino reviews, we do not recommend casinos, so just the fact that the casino is listed on our website means that it was reviewed and tested, it is not a recommendation. 🙂

Hello, Sohilshaikh51! 

Sad to know that you have such an impression of our casino.

At bluechip.io we retain the integrity of responsible gambling in high regard. Gaming should be treated solely as a form of entertainment and leisure. Having fun is always the main objective for betting offered by our casino. Responsible Gaming Policy is intended on our site to provide you with information and tools through which you can prevent betting from becoming an addiction. 

As for your withdrawals, we need to say that many factors can influence delays or cancellations. To understand your problem in more detail, please write to us via email customercare@bluechip.io, and we will find out ways to solve this situation.

Man I just registered today and now I see this, I'm cursed with these crypto casinos, none seem to be good 😂 you completed account verification?

It is not possible that the casino allows you to register with the preferred currency, accept the deposit with the present methods and then block your account without any justified reason! Please don't give such positive reviews to such casinos anymore, because such an attitude is worthy of little seriousness!

Dear Nemokid.

Though I understand your concern and appreciate you taking the time to inform us, I'd fail to understand how is the currency bound to the account block. The way I see it, this casino (like some others) is currently having trouble with available payment options. Such a problem is always a temporary one - yes, it's annoying, but due to the geo-political instability raging worldwide, it just happens. The casinos should do their best to solve such a complication asap. How does the closed account fit this issue, please? I need a hint because I feel something else can be happening you just have not mentioned it yet. Am I close?

Anyway, have you contacted the support? What have you learned?

Let us know, please.

(Anyway, if the problem persists and no one seems to care, submit another complaint.)

Dear Nemokid, Thank you for your feedback. We apologize for any confusion regarding the payment methods. The reason you can't see the available payment methods is because the currency you selected is not currently supported by payment methods in your region. We recommend creating a new account with the currency of your location. This will help you use your Gaming Account and avoid similar issues in the future. Your current account is not blocked, but without a supported currency, you will not be able to access payment methods. We are working on adding multicurrency to our site and in the future, you will be able to choose your preferred currency. We hope this explanation clears up any misunderstanding and we are deeply sorry for any inconvenience caused. Feel free to reach out to our customer support team if you have any further questions or concerns.

Best regards,

BlueChip team.

I recently read what they replied to your review and they are telling you to open a new account with another currency, if they blocked your account just for this, then I'm 100% sure they will block you for having multiple accounts too 😆 how did you managed to complete verification? Last month I tried and it was impossible, they reported it was a bug on the payment method step, so decided today to reopen the account and try it, guess what? It, again, WAS IMPOSSIBLE to continue if you choose crypto as a payment option, they really made me waste 1 hour of my time, the trustpilot negative reviews are true: all these people with their withdrawals blocked used crypto, but there is no way to complete the payment method step because there is no way to prove your crypto transactions, therefore the verification is not completed and withdrawals will not be processed 😆😆 thank god I realized this before making any deposit 😆

The casino accepts crypto deposits but it's not possible to prove crypto transactions, since they are impossible to prove the payment method step during verification is also impossible to complete, meaning withdrawals will be blocked because KYC has not been completed. To complete that step they require a bank statement even if you used crypto to deposit, HOW DOES THAT MAKE ANY SENSE? The only way that could make sense is if you bought crypto through a centralized exchange with your card, and that transaction would be visible in the bank statement, that's the only possible case where it WOULD make sense, but what if you simply made the deposit with crypto you bought P2P with e-wallets, or that you simply had stored somewhere, maybe in some exchange or cold wallet and there is no bank transaction related to said funds? Ridiculous, laughable, how would a bank statement be useful if the transaction was CRYPTO, no FIAT? One month ago I reported verification was impossible to complete because the process is stuck at the payment method step so I closed my account, the casino lied and said it was a bug that was already solved, reopened the account, tried it today and NO, it's still impossible to complete verification, so closed the account once again. LONG STORY SHORT: it's impossible to complete verification if you choose crypto as your payment method, meaning you will NOT be able to withdraw, CHECK THEIR TRUSTPILOT REVIEWS. Steer away!

Expect a response from the casino.

I wonder if using a VPN is allowed in this casino，Because with us, I won't be able to log in to websites without using a VPN

What I just asked, they said that virtual currencies do not require bank proof

Completely different to what other support agent told me, I don't know which one is right or not, on the payment method step during verification, it ask to provide a deposit method, if you choose any crypto and you try to continue with the process you will be stuck in that step, it doesn't let you continue, which causes the verification to be impossible

Usually the use of VPN is forbidden and will get your account blocked and funds confiscated! This is a normal term for almost all casinos, the extremely few ones that let you use VPN are anonymous ones that do not require KYC, this is not one. I don't remember seeing any VPN clause on their T&C, but if gambling is not legal in your jurisdiction you will be blocked even if your country is not in their restricted jurisdictions list, so be careful

Hey there.

I was just thinking, could you name those streamers or provide further information regarding what you described back then, please? Showing screenshots or transcripts, maybe?

Seems like my colleagues would like to investigate further. 🙏