2 years ago
When I wanted to withdraw money, the customer service said to wait for 48 hours, and after 48 hours, I was required to send the kyc document. When I sent the kyc document, the email reply asked me to wait for 14 days. It has been more than 14 days now, and I have not waited for any reply. I contacted not any manager, all my emails were not answered, I feel that I have been cheated.My ID is 25489663.
3
1win Casino
2 years ago
Hello, anran!
Please verify your identity by contacting our company's postal address - this is a standard procedure. After successful verification you will surely receive the official reply on your mail and you will be able to withdraw funds again without any problems. Until then withdrawal from the account is limited in accordance with paragraph 11.3 of the Terms of Use of the site, section "General Terms and Conditions".
Please wait for an answer from our company's mail address.
Sincerely, 1win team.
Please verify your identity by contacting our company's postal address - this is a standard procedure. After successful verification you will surely receive the official reply on your mail and you will be able to withdraw funds again without any problems. Until then withdrawal from the account is limited in accordance with paragraph 11.3 of the Terms of Use of the site, section "General Terms and Conditions".
Please wait for an answer from our company's mail address.
Sincerely, 1win team.
