Hello, did the casino tell you why your account is blocked ? It is important to know the reason so that's why I'm asking. Could you please tell me something more that I could grasp and therefore how did you get into this situation ? Did you play with any bonuses ?
yes casino tell me that your account is block and casino tell that i
break rule no. 10.1 nothing else , no i did not play with any bonus
15 days ago i opened my account please help me
"10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:
participating in any type of collusion with other players;
development and use of strategies aimed at unfaithful bonus abuse;
fraudulent actions against other online casinos or payment providers;
provision of counterfeit documents;
use of stolen cards;
creating more than one account in order to get advantage from the Company’s promotions;
provision of incorrect registration data;
provision of counterfeit documents."
I found this under 10.1. So the casino didn't tell you specifically what you violated, yes ? Do you have any guesses as to what it might have been ? Do you happen to have anyone in your area who also has an account at this casino ?
If you don't think you have broken anything and you don't know how to get out of this situation, then you can file a complaint with us and our team will investigate everything and see where it goes.
Let me know how you decide.
Hello everyone! I realized that I can share some interesting facts here.
Recently, I played on this project. It's a great project, visually appealing. Winning has been a bit challenging so far: currently, the win/loss ratio is 50/50, but the project is promising. I would highlight the support as a separate point — I reached out once at 4 AM, and they responded immediately and resolved my issue.
Among the providers, I like Hacksaw, Pragmatic Play, and Belatra — they are excellent providers.
Hello and thanks for your insight. What did you have to deal with the support team so what did they help you with?
What games do you play from Belatra, it's not often that I hear that players are playing games from this provider.🙂
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