Bizzo Casino - general discussion (page 7)

I'm writing to say stay away from bizzo they have held my withdrawals for over 5 days I'm still waiting not happy at all with them no good

Hello. May I ask if you have passed the verification already? Are you in contact with their support? They should explain to you what is actually happening. I can understand that from your point of view it can be frustrating to wait for your money, on the other side, though, the casinos always need to go thru all the documentation and in that case it could be a bit more time consuming. Also if you read some of the reviews from players, over here 👈, you will actually see that their experiences may vary 🙂. Please keep us updated if you have anything new from the casino, and try not to put it down until you'll see what is really happening there. Will wait for the info.

Good morning. I made a deposit of 20 euros at bizzo kazino and they never gave me the free spins! Yesterday they gave me 20 free spins from which I won 100 euros! It doesn't show me as real money but as a bonus and I can't withdraw it ! What's going on with them?

You know, you should be aware of the bonus conditions in the first place. If you struggle, ask the chat operator os support. They should be trained to explain this 😉

Just shooting now; have you completed the wagering requirement?

Ask the casino, and then we shall see.

I had an account 1 1/2 years ago and had it deleted by support. After this break I wanted to start again because I had a good impression of Bizzo Casino in the past, friendly support and quick payouts. When I created a new account (I asked the old one to be deleted 1 1/2 years ago) I deposited a few hundred euros. I also sent documents for verification. Everything was fine and these were also accepted. Now when I wanted to pay out a multi-digit hundred euro amount, my account was blocked on the grounds that I have several accounts, but how? I had my old one deleted... and Bizzo said he didn't want to pay out all the winnings and credit. You can't contact support either because you always "randomly" lose the connection. The only solution was to call the bank and ask for all payments back because you can't get in touch with support.

Hello. I am really sorry you have found yourself in this situation. It sounds quite tricky to me, so I would like to ask you if the support back then confirmed that they have closed your account? Have you got any prove of that, any confirmation email, let's say?🤔 The reason I am asking about that is to make sure that your previous account was really closed. In that case you could file a complaint and our complaint team could help you with this issue. What do you say? The complaint is free of charge and you can submit it easily by clicking/taping on this link 👈. Let us know, how did it go, please.

Hello, I am a player in the online world and I met bizzo casino. I registered more than a year ago and now I have returned to playing on their platform. A few days ago I won about €80 and they let me withdraw, the problem comes when I win €150 more and they ask me for proof from 1-20-2023 to verify and be able to withdraw the money. I have explained to them a thousand times that I do not have any charges that day, but I do have one of them 3 days later, on 01/23 /2023.They do not provide me with any solution, I have been trying to talk to them for more than a week and it seems that you are talking to a wall. IF YOU DO NOT WANT TO HAVE PROBLEMS WHEN WITHDRAWING YOUR MONEY DO NOT PLAY AT BIZZO CASINO, THEY WILL DO EVERYTHING POSSIBLE TO THAT YOU CANNOT WITHDRAW AND SPEND IT. Besides, the identity document and 2 credit cards were already verified (now 3).

Hello, I'm sorry to hear about your problem at the casino. 

When you say that they don't provide you with any solution, it's certainly not the nicest. 

Nevertheless, the proof they want from you should be a deposit of the given date ? Do I understand that correctly ? 

What does the casino give you as an answer to this issue when you say you've been trying to resolve it for a week ? 

Let me know so we can try to help if possible. 

Hello Jaro. They ask me for proof of deposit on January 20, 2023 at 8 in the morning. I have told them several times not to make a deposit that day, I called the bank to make sure, and they still ask me to make it that day Even so, calling the bank, I asked for my deposit history via email, and their response was null, they basically didn't want to give it to me, I wrote to them 3-4 times and they played dumb. The 5th time they asked me for a lot of information meaningless just to see my complete deposit history, knowing that I had not deposited on that date. I have sent them a lot of proof so that they knew that the account and the owner was me, but they still emphasized that specific date. I told them thousand and one time that I did not make any deposit and that they had the obligation to give me another form of verification. Well, their response was to upload a proof of deposit from the same day but at 7:45 am. Incredible.

Just for info, since I mentioned the problems at Bizzo casino here, I was immediately banned from all bonuses. Now they didn't even give me a bonus of 1200 CZK for progressing to level 11. The chat keeps repeating to me the phrase that it's the casino's decision. The reason given is the same IP address as another player. A pearl at the end. The same IP address came from a player who signed up through my link (my cousin). We were both on the same IP address for a maximum of a minute when my mobile data signal dropped out and I was redirected to the WiFi on which my cousin was located, who lost quite a large amount of money here over the course of a few months. So instead of being rewarded for bringing in a new highroller, the casino rewarded me with a ban on all bonuses. It was at the same time that I wrote here about my experience with Bizzo. So there are 2 possible reasons. But both of them are bizarre, don't you think?

So if you have a verification problem and the casino keeps repeating the same thing over and over again and you say you didn't make any deposit that day, did you also get a document from the bank that you gave to the casino that clearly shows that you didn't make a deposit at that time ? I think that should be proof enough to avoid being asked to provide such a thing. 

However, if you feel that you are going around in circles and you cannot communicate with the casino, I would recommend you to file a complaint on this link. 

I will also add information in the form of a guide that might be useful if you would like to know what to expect from this process. 

Let me know how you decide. 

Hi, unfortunately the casino has the right to withdraw bonuses from players based on their decision. It can be for any reason, and unless they take it back, you won't do anything about it.

However, did you describe to them this situation that also occurred in the chat? I'm not saying that the casino must have an understanding for this, but at least he would express how the whole thing is.

Yes, I did, but they still denied the receipts that I sent them. I had an income on January 23, 2023 and I sent it to them, but they didn't listen to me either. I will file a complaint.

If the casino asks you for something you didn't do, then a complaint is a good step. I was wondering in this context, if someone else has deposited on your account ? 

Anyway, Veronica could also use an answer to her questions so that the whole complaint can move forward. Would that be possible ?

If you find out any new information, be sure to let me know. I'm curious to know how your case will develop. 

I have to withdraw funds, and suddenly it won't let me access the website from any device. All the time it tells me that the page cannot be found, and they tell me that I have to send a capture of the deposit of funds and my debit card. It's exasperating. I'm worried .

Hello.

It is not usual to hear the site has disappeared, but anyway, did you try to provide the documents? It sounds like a common proof of payment option and deposit to me.

Could you perhaps, visit the casino review site and then use the link to access the casino?

Review site 👈

Let me know how it went, please.

good morning I can't collect a ridiculous win

from bizarre casino

after sending all sorts of screenshots proving mine

payments

can you help me

Hello, it looks like you are going through account verification am I right ? What is the problem with your screenshots, did the casino tell you ? You will have to go through this process successfully first to be able to withdraw. How long has your situation been going on ? 

Let me know so I can try to make some recommendations. 

Yes, in fact I have to check the documents

the problem is that they want the last deposit with time date current account and account holder

but I have already contacted the bank and they can't see the time either

these are all excuses for not paying....