Bizzo Casino - Player is frustrated with withdrawal issues and the verification process.

I've been waiting for several weeks for my withdrawal to be approved, these scoundrels, because there's no other appropriate term for them, have been evading me, asking me to provide proof of a deposit I never made. I contacted my bank, sent bank statements, and they still put me off. I submitted a lot of documents showing clearly that the account and cards were mine, but they continued to harp on about a deposit made on January 20, 2023, which I told them repeatedly I didn't make. I requested another method of verification and they told me to submit a receipt from the same day at 7:45 a.m., which is a real joke. They asked me to confirm this by requesting a complete history of deposits, and they ignored the first 4 emails I sent, acting as though they didn't understand and didn't reply, on the 5th email they even asked for my blood group before sending me the history. They know that if they send it to me, there will be no deposit from the dates they mentioned. It's clear that they don't want to give me my money and are doing everything possible to make me give up. Well, I've done it, I've squandered my 150€ on the slots so I don't have to deal with this sham casino anymore, they are outright fraudsters. I advise you never to play at this casino, because in addition to being scammers, they mock you right to your face.

Dear aimiberriz7,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Bizzo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Can you please explain what you mean by saying that the casino requested proof of deposit for a payment you did not make? Has someone else deposited into your casino account?

Could you kindly specify what the current balance in your casino account is?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello good morning.

The casino asked me for a receipt from January 20, 2023 at 8 in the morning. At first I hesitated and started looking for that charge in my 2 current bank accounts. I didn't find it in any of them. I called the bank to ask them for more information and they told me that there was no charge that day, but there was on the 23rd at that time. I contacted the casino and they told me that it was no use, that I had to request the history and see if I had the deposit. I tried to request the history on 5 occasions and on the first 4 they turned a deaf ear, and on the 5th they asked me for a lot of irrelevant data, it is clear that they did not want me to obtain my history because I would see that there was no income that day. I only have 2 bank accounts and none of that income came out. I asked them after many days to let me verify another way and they asked me for proof of income from the same day but 15 minutes before, at 7:45. No sense, because I know that sometimes those hours I was not even awake. Currently, I gave up on the process because it was clear to me that they were not going to return my money after calls to the bank, receipts made by my bank and they kept rejecting it, so I wasted my money wanting in their Casino to forget, but I was going to complain anyway. My balance is 7 cents, but I want people to know what happens if you win at bizzo casino, they don't let you withdraw your money.

PS: a few days before I won €80 and they let me withdraw without problem.

I'm sorry, but we cannot assist you since you have lost all the money in your casino account. It is recommended that you submit a complaint as soon as you experience any difficulties with your verification process instead of risking the money, although we understand that constant rejections and waiting can be frustrating.

This complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.