Betstro Casino - general discussion (page 4)

No payout has been received/processed yet and I have lost everything that was over the €1000 payout (€1500 still in the account).

very unfortunate!

Care to mind giving me a quick recap, please? Trying to find out whether another complaint is worth the time.

Anyway, please avoid playing while you wait for successful withdrawal requests. Sadly, this is your burden to bear. 🙏

I requested a €1000 withdrawal on Monday. Normally this should be processed after 48 hours. Since the daily limit was a maximum of €1000, I still had €1500 in the account. I couldn't initiate a payout because my original payout wasn't processed.

To date, my withdrawal has not been processed, I have lost my remaining credit and there has been no response from support.

Hello, did you get any reason why your withdrawal was not processed by the casino ? We give casinos 14 days to resolve a withdrawal, but it is always good if they can tells you what caused the problem and why it is taking longer. So you still haven't received any reply ? I would also say that the best thing to do would be not to play and wait to see how the withdrawal turns out, so you don't lose everything. 😥