Esmeradil2 i am also busy to withdraw my money but everytime canceled again need documents i send all the documents and today canceled again they need my phone bill and other ID . I have 10.000 on my account..
You got your money Esmeradil2???? Or stilll waiting.
Someone here to get witdraw succesfull by betstro casino ???
I’m still waiting. They keep on cancelling.
Ppfff this casino is not good i think they wont payout.its now again canceled again need same documents.
Must we waiting or complain this issue??
I have already filed a complaint on here. I've been waiting almost 2 weeks
How can i contact you ?? I from netherland.
Hello Husje300, I am sorry you are facing troubles. When did you ask for withdrawall, please? And as I see, your account wasn't fully verified yet, am I correct? Thank you for information.
11 november.i witdrw.after that i upload all the documents without asking. 72 hours later canceled reason other payment methode must i use. Done 72 hours again canceled again other methode must use. Oke done. 72 hours again canceled they must second ID and phonenummer Bill. Today is 23 november.
Magda you working on betstro??
Hello, OK, thank you. Sometimes it is very lenghty process. We generally give the casinos 14 full days to verify the account and make the payment. If I were you, I would wait some days more and then I suggest to submit complaint as Esmeradil2 did. There you can describe the situation with all details. Some of our complaint team representatives will take care of you. Complaint is simply the best way to approach it, as it gives room for comparing evidence and possible debate with the casino.
Oke thanx we wait some days
Hi, no I am not working for Betstro Casino, I am Casino Guru employee.
Hello, I also see in old deleted conversation that you and Esmeradil2 got in touch and exchanged email addresses. I'm writing this to make sense to the others, because the conversation here is incomplete.
Oww oke magda sorry for that.
Hi Magda, the conversation is compleet. You only missing my reply where i wrote my mail address, which i deleted later.
It's ok, no problem at all. Just to make it clear to the others. 🙂
Hello, yeah, I could see that and better you did it since the forum is public. It's fine, no problem.
you said it yourself, this casino is not in the best shape at the moment:
Phone bill or any other utility bill is asked to prove your address and ID + another identity document (passport, driving license) serves as another identification, I truly think this is a standard procedure. Is there any particular document you can't provide at the moment?
Even if the casino would been the worst one in the world, passing the verification is the first step 🙁.
Let me know the details, please.
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