Betstro Casino - general discussion (page 2)

Hello Esmeradil2,

I checked your complaint and I personally have the feeling that the verification is not over yet. To me, it seems that the casino is "only" checking the latest document now - the one they asked you for when the withdrawal had been rejected again. I'd say that until this is done, the withdrawal will not be released.

I'm eager to see what will happen next though. 🤞

Hi radka

11 november. Witdraw same time i upload all the document everything what casino need.

Hello,

just a kind note, please use the reply button 🙂, thank you.

Ok, are you sure that the casino is not waiting for another document? When your withdrawal is rejected do you get an explanation as Esmeradil2 does? I'm trying to find some clues...

2 day ago i must upload second ID and phonebill. I upload my ID on 11 november with selfie and 6month bankstatment 6 month work statement.

Withdraw rejected after 72 hours i must use other payment methode i have done 72 hour later again rejected must again use other payment methode. And yesterday i got email that financiële department was to busy and it take longer to check documents. Pffffff

My withdrawal has been rejected 3 times. Then always the same question, that I have to upload a selfie with my id. I've already done that 2 times.

That's quite a story 🙁.

So this is the explanation, the withdrawal must first be checked, and accepted by the financial debt afterward. Only after then, the money is released. Allow me to say that even a better casinos are experiencing problems with payment providers, this is not an excuse, just saying that this issue is slowly growing.🤔

I must also say that even if it takes so long, I'm quite surprised that a casino with such a low reputation is still in touch with you. That's good.

I truly hope that you will get the winnings soon!🤞

Thank you for your explanation. I hope so too. We have to wait and find out.

Sadly, I also think that there is nothing much we can do at the moment. Kindly notify us about any updates, I will try to check on your complaint from time to time of course. Stay positive 🙏

I log today in for check my status and what i see my withdraw again canceled without reason. I got no email nothing. Pffffffff

I think requesting withdrawals again and again won't help here. Try to contact the casino regularly and ask for the reason. Just tell them you want to provide them everything they require, but you need to know what they're missing or what the problem is.

At the end of the day, they're licensed in Malta, which gives you a good chance to get help from the licensing authority, but try to solve it for now without contacting the authority.

I just received my €1000 withdrawal. Very happy now!

Wowww good job and now the rest bro.

This is also good news for you. You wil get your winnings!!

I hope so first my account veriefied and then my withdraw hopely

Hello, Esmeradil2!

Congratulations 🙂. See? If you cooperate and pay attention to the required documents it sometimes works in not-pretty-decent casinos 👍. I'm happy for you!

I find it quite strange that you are not receiving any information about the canceled withdrawals as Esmeradil2 did. Are you sure that nothing hit your spam or bin folder?

It's been 14 days right? In this situation, I would submit a complaint here on Casino Guru next week, if you are not contacted.🤔

What do you thik about that?

Its very strange radka i know. I wait 1 week and then start the complain. I think is the best

I will check on you next week then, and we will see. I just feel that you could use some help soon.

Let me know if you change your mind 🙂 or receive any sort of information from the casino, please.

I got email now they asking again my ID this is 3 times that i upload my ID. THIS TAKE LONG TIME BELIEVE ME

Hello Husje300, really long process 😕, but Esmeradil's case was finally successful. Please cooperate with casino now and keep us informed. 🤞