I got to chat with it when I didn't log in to my account, I chatted as a guest at first and then asked for an email address and checked if the connection had been made, but it's good to live in hope that someday I'll get the money out, I'll keep you updated
I’ve sent an email again to costumer support. Last few times I’ve mailed them I received a confirmation of my email but this time I didn’t. In the email I’ve sent I’ve asked what’s the reason for the big delays in their pay outs. No reply yet from Betsolino. Had someone received his or her money yet?
Nope, total silence. Email actually never responded to me, chat says to contact email.
The only hope I have is that my bank will be able to do the chargeback of the transaction. I also contacted the payment provider that they have their account in, so they promised to do the internal investigation on possible fraud.
Contacted Noda to see if they actually made the withdrawal, but never heard back from them.
I also think to contact some authorities in the UK, because Betsolino Limited is a company in UK and they manage the casino.
Nope, total silence. Email actually never responded to me, chat says to contact email.
The only hope I have is that my bank will be able to do the chargeback of the transaction. I also contacted the payment provider that they have their account in, so they promised to do the internal investigation on possible fraud.
Contacted Noda to see if they actually made the withdrawal, but never heard back from them.
I also think to contact some authorities in the UK, because Betsolino Limited is a company in UK and they manage the casino.
The same here, nothing has ever been answered to the email, I'm quite sure that we've all been scammed, we won't get any money, hopefully the officials will close this Casino so they don't dare to scam people anymore, I myself have 340€ available
I was assigned a VIP manager who credited me with €50 with a x3 wager.
The VIP Manager also has his own email address.
But I'm not getting any replies to my emails either. The live chat told me that my withdrawal will be processed this week, which should be today or tomorrow.
Yeah, surprisingly I got the same message last week.
The funny thing was that I made a single deposit and did not play at all with it and somehow they had given me the VIP status.
Who is your VIP manager? Emily too?
Yes, the same one.
you get answers to your emails
from her?
Have you received your withdrawal?
Have you received your withdrawal?
No
The chat clerk told me that I will hear from you in the next few days, it has been saying the same thing all along
No money received here neither… Tha chat host says: don’t botter you’ll receive the amount very soon…
I got to chat with it when I didn't log in to my account, I chatted as a guest at first and then asked for an email address and checked if the connection had been made, but it's good to live in hope that someday I'll get the money out, I'll keep you updated
We appreciate it and will wait for the good news.🙏
No, no answers.
No, I have no hope any of us will. I find it very sad that Casinoguru still promotes this casino on their website when there is a situation like this happening.
So hopefully the casino guru will get us the money for promoting this casino
I just got my money casinoguru can remove the complaint
Ah that’s great! Congratulations, how long have you wait for it?
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