Betsolino Casino - general discussion (page 8)

After uploading my documents I’ve waited 2 days and then asked the live chat host if the account was verified. She told me it was verified successful.

I am aware that the documents are certainly of high quality, I have put the documents in many casinos and I know that they are valid

And I can't ask about the live chat because they blocked me, when I asked many times, the chat clerks said am I bored when I ask and blocked me, I can't ask anything anymore

So I hope that our complaint team will be able to get in touch with the casino and learn more. Only if the casino is willing to cooperate will we be able to solve your case.

Thank you 🙂☀️

I was able to chat with a chat clerk from a different IP address when I couldn't get through with my own, he said that the account had been confirmed and my withdrawal would have to be paid in the next day, well it's expected but I doubt it, I hope I get my withdrawal now, I'll let you know about it

What is your withdrawal ID?

I don't know, it just said that it will be paid in the next few days, it hasn't gone yet, but he might be cheating

You can see the ID in the transaction history

It only says pending at the pick-up point

The number to the left of the #

What do you need that number for?

I just wanted to know when your turn is in the order. I have 2307 and my status is also 'pending'.

If you get there early, you can let me know when it was processed and if I get there early, I'll let you know

My first withdrawal 2766 and it says pending

I feel like none of us get our money, has anyone ever?

Most of those who receive their money don't come here to complain.

I think all you'll find here are people waiting for their money.

It's good to hear that. Surely keep us informed, please.🙏

How come they were willing to answer your questions after all?

I got to chat with it when I didn't log in to my account, I chatted as a guest at first and then asked for an email address and checked if the connection had been made, but it's good to live in hope that someday I'll get the money out, I'll keep you updated

I’ve sent an email again to costumer support. Last few times I’ve mailed them I received a confirmation of my email but this time I didn’t. In the email I’ve sent I’ve asked what’s the reason for the big delays in their pay outs. No reply yet from Betsolino. Had someone received his or her money yet?

Nope, total silence. Email actually never responded to me, chat says to contact email.

The only hope I have is that my bank will be able to do the chargeback of the transaction. I also contacted the payment provider that they have their account in, so they promised to do the internal investigation on possible fraud.

Contacted Noda to see if they actually made the withdrawal, but never heard back from them.

I also think to contact some authorities in the UK, because Betsolino Limited is a company in UK and they manage the casino.