Betsolino Casino - general discussion (page 32)

here is what I first said... Also I have a complaint filed on here with this casino.

Hi,

I apologize that we are unable to meet your expectations, but I recognize that you want us to be aware of every player's backstory. Well, we are at a fair disadvantage given the total ongoing conversations.

By the way, I hope you had a cool Christmas.

Why do not we wait for the complaint to go forward? We only attempt to assist players here on the forum; since we do not fix problems, maybe we can prevent another letdown. Just an idea 🙂.

I'll leave that to you.

Okay, got it. So it's totally okay in your opinion for the casino to not respond to the emails and to not provide the necessary information.

Seems like you are really encouraging fair and transparent behaviour from the casinos, way to go.

Definitely does not seem biased when I provide lots of proof and material and casino simply replies "we have refunded some money for the player".

Would recommed renaming this website "casino guru paid by the casinos".

I didn't say it's okay, but the casino doesn't always have to give you what you want at any cost. 

On the other hand, if our team was interested in it, they know best what to ask for. 

I would be repeating myself unnecessarily because if you see it this way, it's your view.

I've been waiting for a payout of €1634 for 3 months!!! Live casino employees are present....support doesn't respond and emails don't reach the pissers....new games are being added and the site is online...PLEASE DO NOT PAY ANY MORE OTHERS OR THEY CLOSE THE PAGE

Hey there.

Thanks for the warning. Did you consider submitting another complaint? In my opinion, there is no reason to wait any further.

No, why are you not helping us and nothing has happened for 3 months...

The help is provided through the complaint process. If you wish to get help, please submit the complaint.

We have no other way of helping players.

Hurray finally bey bey /betsolino.com is blocked for Germany

I see that you are happy about it, and I'm glad for you.

Can I just ask in what way they are blocked, please?

Due to our gambling license, Betsolino cannot accept players from your country.

Germany

That's how it is for me, too. And I hope they're completely banned for all countries. I don't think they only cheated the Germans.

Oh, alright. Thank you for this.

I will pass the information on to our data team right away.

I filed a criminal report there, regarding Betsolino.ltd. https://www.actionfraud.police.uk/support-and-prevention-2

They were hoping for more notifications... They haven't paid out any winnings, the oldest withdrawal was made 4 months ago

Is there anything we could help you with, perhaps?

If your withdrawal hasn't been paid yet, our team could help out, hopefully.

May I ask what reason the casino gave you for not paying, though?

Please follow this link and file a complaint so we can have a better look at the whole situation.

Thanks for the warning.

Thanks for letting me know.

Thanks for the warning.

Thanks for letting me know.

But didn't you check the banknote before depositing it?