Betsolino Casino - general discussion (page 31)

Yes, it's sad...1600€ is a waste of money, you can't even cancel it to waste it for fun haha

yes that is really sad!!!

Unfortunately, this casino has a really low safety index and indeed doesn't react to our messages.

If you wish, you can always file a complaint, and our team will look into the issue for you, though.

I believe that it would really help to write about your experience in a user review so everyone can learn how this casino works and be aware of it.

I will post the link to write the review here in case you are interested.

This is your first withdrawal attempt, I assume. Right?

For the best, you should always play only at casinos with GGL, of course.

In the case of the players from Germany, they are better protected this way. Do you agree?

It is not an easy thing to do, actually, because there are so many casinos all over the world.

That is why we try to collect as many of them and include them in our database so all our users can be better informed.

When it comes to the licensing of the online casino, not always it goes that an unlicensed casino is a bad casino, you know. Some of them can really be good and fair and have no license because they just don't think it is necessary for them to pay the authority.

You can also help others by writing about your experiences from all the casinos you have played on our forum or including it in your user review, so everyone can get the information.

Do you believe it is a good source of information for others when you write about it? How is it with you?

Yeah, that is why we try to collect as many casinos as possible and prepare the full reviews of them.

Do you believe it helps at least?

I find it very funny that when I look at new casinos now here, quite a few of them have warnings about being scam casinos.

This casino has scammed tens if not hundreds of thousands of euros from people and CasinoGuru still does not have this warning.

Sorry, but this is pathetic and I am sure they have/had some deal with this casino to benefit them. You cannot trust this website anymore, it is all about the money for them and they do not even try to solve the complaints.

Scam casino warning is used when the casino does one thing or pattern where we can mark it as such. There are casinos where we have this because players come here to give us a tip that we don't have a casino on our site. 5 of them come in and we look at each casino and every casino has the exact same layout, just the casino name is changed. The players come in saying they won two million and the casino wants a $200 deposit, which is too much. That's a way to classify a casino as a scam. 

When we talk about this casino, it wasn't quite the same story and it has a safety index of 3.3, so if you think we would want to have a deal with such a casino, then I don't have much to say to you, because it would probably not be wise to take a risk for such a house. 

I still do not understand why you cannot put it to this casino. I think taking people’s money and not approving withdrawals is a scam behaviour. Perhaps we understand it differently then.

And talking about the deal, yes, it is only a theory, but I find the behaviour of this forum odd in some cases. I had another case where casino refused and still refusing to provide me with the gaming history. My complaint was simply closed and I requested it to be reopened, but nothing happened for weeks.

Hi there.

Let me put it this way: far many users approach sites from mobile devices, which extremely limit a visible space for every one and each casino review page. As long as the Safety Index represents the probability that you will be paid, I'd say that the warning red colour combined with an extra mark and a value of 3,3 simply says this casino is not very interested in paying. Yet someone may be lucky to get, for example, lower amounts.

By any means, I can assure you Casino Guru has no deal with such casinos. It actually works quite opposite; once we spot the casino rating is going to drop significantly due to a soon-to-be-closed complaint, our affiliate specialist reaches out to the casino representative to inform them about the possible rating change and the forthcoming consequences. Since we do not promote casinos, we experience higher traffic to casinos with a good safety index rather than to these scammy sites, so we actually do not need to stay in deal with bad casinos. We instead try to use the situation as leverage for resolving the player's complaints or as a way to overall increase the casino's safety by advising how to implement the Fair Gambling Codex principles, which I believe, as a result, serves as a benefit for players.

When it comes to the complaint, it was simply closed. You were told what caused that. In one case it was also your decision because you actually got a bonus:

"Hi, you can close the complaint. I have received a bounty bonus for this error from the casino. Although the amount is nothing compared to my losses, but I will accept it still."

Secondly:

"I have completed the evaluation of all the evidence and information provided by you and the casino team. As Tomas has emphasized on several occasions, it is crucial to immediately stop playing when you notice any errors or bugs. While the issue may occur on your side, the platform may appear to function normally. By continuing to play despite clear malfunctions, you assume partial responsibility for the situation. The casino has already refunded you for provable error bets and offered multiple compensations, even though they were not obligated to do so. Unfortunately, based on the available information, I do not believe you are entitled to any further refunds. In the future, I strongly recommend that you always stop playing and contact customer support immediately if you encounter any issues."

I believe the explanation is perfectly suitable, though I imagine you would have hoped for something else.

We are really not here to oppose you, yet when it comes to complaints, we could not back up your position, as explained. I'm sorry, I still hope you will somehow understand the events.