I've been waiting a week for them to do it, I've sent all the documents, they don't answer anything, the chat just says wait, will I ever get my money back
Olen odottanut viikon että tekisivät kyc olen lähettänyt kaikki dokumentit eivät vastaa mitään chat sanoo vaan että odota saankohan koskaan rahojani takaisin
I've been waiting a week for them to do it, I've sent all the documents, they don't answer anything, the chat just says wait, will I ever get my money back
Olen odottanut viikon että tekisivät kyc olen lähettänyt kaikki dokumentit eivät vastaa mitään chat sanoo vaan että odota saankohan koskaan rahojani takaisin
I saw that you have successfully submitted the complaint here, where our team needs to wait a few more days before they can intervene, so hopefully you will be able to get verified before the 14-day time period passes.
Is there any update by now, perhaps?
There’s nothing changed in my situation. Withdrawal status in the casino website is ‘ok’. But still no money on my bankaccount or Skrill account. The withdrawal should be transferred with ‘noda’ I don’t know what that is. I also don’t have any transaction ID number or reference. The casino doesn’t react on my emails anymore.
Yeah, unfortunately we were all just scammed by this casino. They make it seem like withdrawals are done, but they actually never make them.
There have already been some who have received their money.
Don't always think so negatively, just be patient. I've also been waiting for 12 days, but I'm sure I'll get my money.
Es gab schon einige, die ihr Geld erhalten haben.
Nicht immer so negativ denken, einfach Geduld haben. Ich warte auch seit 12 Tagen, bin mir aber sicher, mein Geld zu bekommen.
I’m just trying to understand how can I think positively in this situation. My money has been withheld by the casino for almost 3 weeks now. According to their website withdrawal has been made on Thursday last week, so it should have been in my account already.
Live chat cannot provide anything, email does not respond also. Is there anything positive in this situation? Am I missing something?
There’s nothing changed in my situation. Withdrawal status in the casino website is ‘ok’. But still no money on my bankaccount or Skrill account. The withdrawal should be transferred with ‘noda’ I don’t know what that is. I also don’t have any transaction ID number or reference. The casino doesn’t react on my emails anymore.
I’m just trying to understand how can I think positively in this situation. My money has been withheld by the casino for almost 3 weeks now. According to their website withdrawal has been made on Thursday last week, so it should have been in my account already.
Live chat cannot provide anything, email does not respond also. Is there anything positive in this situation? Am I missing something?
Hi, nothing has happened to me when I asked ten times today in the chat he said am I bored and blocked me now I can't even chat 😥
Hei ei ole tapahtunut mitään minulla kun kysyin tänään chatissa kymmenen kerran hän sanoi onko minulla tylsää ja esti minut nyt en pääse edes chattiin😥
I don't think I'll ever get my money, they haven't even sent me a kyc even though I've waited a week, put in the documents three times and now they blocked me in the chat😢
En usko että saan koskaan rahojani he eivät ole edes tehneet minulle kyc vaikka olen viikon odottanut kolmesti laittanut dokumentit ja nyt estivät minut chatissa😢
I don't think I'll ever get my money, they haven't even sent me a kyc even though I've waited a week, put in the documents three times and now they blocked me in the chat😢
En usko että saan koskaan rahojani he eivät ole edes tehneet minulle kyc vaikka olen viikon odottanut kolmesti laittanut dokumentit ja nyt estivät minut chatissa😢
So your account is not verified at this casino yet, right? Did you send all the documents needed? Sometimes it may take a bit longer, especially if it comes to the first withdrawal. That is why we give casinos 14 full days, as it was already explained to you.
Just try to be patient and keep us informed about any updates, please.
I have submitted all the necessary documents three times, I have not received any answer, I just have to wait, I will be in touch with you
Kaikki tarvittavat asiakirjat olen laittanut kolmekertaa mitään vastausta en ole saanut täytyy vaan odottaa olen yhteydessä teihin
You must ask in the live chat whether your verification is complete
Du musst im Live Chat nachfragen, ob deine Verifizierung abgeschlossen ist
They blocked me in live chat when I asked several times where my withdrawal is, he asked if I'm bored and blocked me, I can't ask from there😥
He estivät minut live chatissa kun kysyin useasti että missä nostoni viipyy hän kysyi että olenko tylsistynyt ja esti minut en voi kysellä sieltä😥
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