Betsolino Casino - Player’s withdrawals from Betsolino Casino have been delayed.

I've been waiting for a withdrawal from Betsolino Casino for a week. I have five different withdrawals totaling 340€: 50€, 100€, 50€, 90€, and 50€. I have sent all the necessary documents for KYC verification, but I'm not getting any responses, even though I've emailed them probably ten times. The live chat customer service said that they do not handle withdrawals and just told me to wait. I haven't taken any bonuses. I am starting to wonder if I have been scammed😥. What should I do? Can you help me? I really need to get this money. If you could help me get my money back, I would appreciate it so much.

Thank you,
Antti-Pekka

Dear Pekkaaho80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I've been waiting a week for a kyc inspection and they haven't done anything, they don't respond to numerous emails I've sent, how long do I have to wait?

It's hard to make contact with the Casino when they don't even bother to answer😥 what do you think is this a scam casino?

How many weeks does the kyc inspection take?

I hope this message finds you well.

We are writing to inform you that all pending withdrawals have been successfully processed and sent to you. We sincerely apologize for the slight delay in completing these transactions.

Your understanding and patience in this matter are greatly appreciated. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

Thank you for your continued trust and cooperation.

Thank you my money arrived

My money arrived, the complaint can be canceled

Dear Pekkaaho80,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Betsolino Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru