Betpanda Casino - general discussion (page 5)

Hmm, why would you have this opinion please, can you explain ?

Hello,

Do you know if it is normal that this casino does not carry out any KYC checks? I have asked for my account to be permanently closed for addiction. This was done. But on several occasions, caught up in impulses, I created new accounts and lost a lot of money. After contacting support, they confirmed that nothing prevents me from doing this. This is really a huge problem for responsible gambling, so a self-exclusion is useless...

Hi, this is a pretty big problem and you're definitely not the first person this has happened to in a casino. What is required to open a new account ? Do you have to fill in all your personal details or not ? If yes then the casino should record something similar but if you only register with some email and a phone number then it's pretty hard to track such situations. 😕

All you need is an e-mail address and a password to create a new account. It's really hell, there's no real way to exclude yourself from this casino. It's extremely dangerous, I don't know what to do. What's more, I've read several times that the regulator based in Costa Rica is not one of the most reputable... I'm totally lost.

Do you think a complaint is justified in this kind of situation? It really is hell. The casino should state in its terms and conditions that only one account is allowed per player, and that the creation of other accounts is strictly forbidden. 

Because in this case, self-exclusion is strictly useless, since the player knows full well that he can create as many accounts as he likes. Thank you very much.

I'm sorry to hear how easily one is able to create another account in such a casino. We've been talking about similar situations just recently, yet the outcome is not pretty clear.

If the casino allows players to register with so few details, it's a signal that the place is not safe for everyone. Imagine that such a casino would not demand KYC verification, combined with the quick registration process, it feels like an anonymous casino. Every compulsive player should stay off these sites.

Well, that's the matter. How should we inform players about how each casino approaches registration details and tracks possible matches? We have a few ideas, but nothing final yet.

Speaking about the second account, I could not find the specific condition either.

On the other hand, I'd say that if the casino applies KYC verification, obviously no player will make it through with the second account, because we all have to use our own IDs and so on.

As far as I can tell, only anonymous casinos are not concerned about multiple accounts at all.

In any case, this is quite a pressing matter, and I thank you for bringing it up here.

Good question. I would submit the complaint without hesitation. Let us show the casino how ineffective this approach is and what it means for vulnerable players.

That could help many others. In my opinion, it is worth trying.

Thank you very much for your answers. I have contacted the casino to try to find a solution with them. If no solution is found, I will file a complaint on your site. I really don't know how to get out of this...

We will be here, ready to help if needed. Keep us updated, please.

The casino doesn't even answer my e-mails anymore. I'm going to file the complaint today, thank you very much, I hope it will lead to something.

It is a wise choice to submit the complaint, and I hope that our team will be able to help out with this issue.

We will look at its resolution closely and keep our fingers crossed.🤞

Hi I would like to know if anyone has a license or payment manager to be able to file a complaint. Last night I withdrew almost 4500 usdc but instead of sending them with eth they sent them to me with bsc. So lost funds. Assistance who doesn't care (thank goodness I'm a VIP)

Hi there! I apologize, but I am not sure what kind of help you are looking for. I assume you would like to get in touch with a payment manager outside the casino, as well as the licensing authority.

Although I am unable to assist in finding the manager, Costa Rica currently holds the authority, at least based on our findings. This is unfortunate because the "authority" does not address player concerns.

Maybe our free complaint procedure would be enough to pique your interest. Care to consider this option?

Start right here 👈👈

I imagine you may have a lot of questions, so ask away. We'll get to you eventually. 🙏

yes I already made a complaint 4 days ago attaching all the evidence in my possession. for now I have no answers and the casino does not respond to me anymore.

You have done well to submit your complaint. Now we need to wait for Tomas to get back to you.

Unfortunately, it is not possible to get to all the complaints in once, as we have to go through hundreds of them every day.

So, please wait patiently for the timer to get back to you, and then we'll know what the continuing will be.

Do I understand correctly that you don't get any answers from the support of the casino? What about the finance department, though? Or there is no one to get in touch with?

Good evening, I can't understand what happened, but when withdrawing $2,000, they wrote to me yesterday that my account is on some kind of super check, which has no deadlines. If there is a representative of this casino on this site, I would ask for clarification of the situation. Plus, I just lost the live chat button on the site.

Hi, to help you out a bit more, I moved your post to the "official" casino thread. As you may see here, some others have been discussing the casino. Yet when it comes to the casino representative, I have not seen anyone.

I hate to assume things, but to me it seems like an additional security AML/fraud check, which may indeed take longer. I'm sorry I can't add much to that point, because obviously only the casino could explain what has triggered this check. Here it comes a bit more complicated, just because casinos are not very fond of sharing suspicion and associated procedures with players, which sadly made some basic sense.

I hope you'll get some results soon, and I am sorry you had to go through this.

Would you keep us posted, please? I bet it never hurts to have some backup.