Betpanda Casino - general discussion (page 5)

Hmm, why would you have this opinion please, can you explain ?

Hello,

Do you know if it is normal that this casino does not carry out any KYC checks? I have asked for my account to be permanently closed for addiction. This was done. But on several occasions, caught up in impulses, I created new accounts and lost a lot of money. After contacting support, they confirmed that nothing prevents me from doing this. This is really a huge problem for responsible gambling, so a self-exclusion is useless...

Hi, this is a pretty big problem and you're definitely not the first person this has happened to in a casino. What is required to open a new account ? Do you have to fill in all your personal details or not ? If yes then the casino should record something similar but if you only register with some email and a phone number then it's pretty hard to track such situations. 😕

All you need is an e-mail address and a password to create a new account. It's really hell, there's no real way to exclude yourself from this casino. It's extremely dangerous, I don't know what to do. What's more, I've read several times that the regulator based in Costa Rica is not one of the most reputable... I'm totally lost.

Do you think a complaint is justified in this kind of situation? It really is hell. The casino should state in its terms and conditions that only one account is allowed per player, and that the creation of other accounts is strictly forbidden. 

Because in this case, self-exclusion is strictly useless, since the player knows full well that he can create as many accounts as he likes. Thank you very much.

I'm sorry to hear how easily one is able to create another account in such a casino. We've been talking about similar situations just recently, yet the outcome is not pretty clear.

If the casino allows players to register with so few details, it's a signal that the place is not safe for everyone. Imagine that such a casino would not demand KYC verification, combined with the quick registration process, it feels like an anonymous casino. Every compulsive player should stay off these sites.

Well, that's the matter. How should we inform players about how each casino approaches registration details and tracks possible matches? We have a few ideas, but nothing final yet.

Speaking about the second account, I could not find the specific condition either.

On the other hand, I'd say that if the casino applies KYC verification, obviously no player will make it through with the second account, because we all have to use our own IDs and so on.

As far as I can tell, only anonymous casinos are not concerned about multiple accounts at all.

In any case, this is quite a pressing matter, and I thank you for bringing it up here.

Good question. I would submit the complaint without hesitation. Let us show the casino how ineffective this approach is and what it means for vulnerable players.

That could help many others. In my opinion, it is worth trying.

Thank you very much for your answers. I have contacted the casino to try to find a solution with them. If no solution is found, I will file a complaint on your site. I really don't know how to get out of this...

We will be here, ready to help if needed. Keep us updated, please.

The casino doesn't even answer my e-mails anymore. I'm going to file the complaint today, thank you very much, I hope it will lead to something.

It is a wise choice to submit the complaint, and I hope that our team will be able to help out with this issue.

We will look at its resolution closely and keep our fingers crossed.🤞