Betpanda Casino - general discussion (page 10)

On the site with reviews they generate positive reviews for themselves, in the telegram chat there are a lot of bots who praise the site, and those who contact them with a problem do not help them and simply block them, THESE ARE SCAMBLERS!

I have the same situation

Hello, did the exact same thing happen to you as the other player describes? Could you say more about that please? If it would be possible we would try to help you, we just need to know more about the case you are in.

I will wait for your reply.

Yes, I won $1,500, requested a withdrawal of $500, the account was blocked, the money did not arrive. They requested verification, I sent them all the documents. After sending the documents, 21 days have passed and there is no response, support is ignoring.

Oh well, that's a nuisance, then I'd probably go ahead and file a complaint. Our team would try to help you because 3 weeks is quite a lot to verify.

If you're interested you can file a complaint here. 👈

As for the documentation, didn't the casino tell you what the problem is? Were there any accepted? Is there a specific one with which there is a problem?

Yes, I filed a complaint. The casino does not say anything, even the reason for blocking, if you can contact them please, 4 weeks have passed since sending the documents. They ignore all messages by mail, they do not know anything in the online chat. Please help

I’m excited to experience BetPanda Casino and see if I can win big. I’ve heard mostly positive things, but I could use some guidance on how to approach it. Do you have any reviews or tips that might help me out?

There is no need to deposit money there, and if they don't withdraw it, they'll block your account and that's it

Can I ask you again, please, did you play in the casino or bet on sports? Because if you only played sports, we probably can't help you, but I could send you some links where they might know. 

I played in the casino and placed bets, but I played more in the casino

Hin there!

Sadly, I could not spot an accepted complaint. I suppose you can try one more: give the best explanation you can, making sure to include any casino wagers, and colleagues from the Complaint Team will evaluate whether the submission satisfies all requirements for the case to be accepted. 🤷‍♀️

It's been 6 weeks since I sent the documents, there's been no response, the account is blocked, they won't give me the money. I've already given an explanation. I replenished my account, won 1,500 dollars, put it on withdrawal, 400, the money came almost immediately. I played a little more and again the balance was 1,500 dollars. I ordered a second withdrawal of 400 dollars, the money didn't come, the account was blocked. A week later they asked for documents, I sent everything they asked for. And after sending the documents, 6 weeks have passed, there's been no response from them, the account is blocked.

I clearly understand your problem. Anyway, when I looked into why your complaint was not accepted, it was mainly because our team flagged it as being about sports betting, which we are not involved in. It should also be said that you made money by playing in the casino, although I didn't explicitly see you say that you were just betting. So please try again and hopefully this time the complaint will open normally. 🙂

I not only bet on sports, but also played in the casino

Yes, and it's important to mention this in the complaint too, so please try to enter it again and say that it didn't refer to the case you're describing only to sport.

I played in the casino, not only bets

Great, I understood that, I thought that when you re-submit the complaint you would write it in the text there, so that the team knows about it please. Would that be possible? You only post here on the forum and I don't deal with complaints.🙂

Complaints are rejected

I looked at it and I wrote to my colleagues about it and I saw that at the beginning you said it was just for the sports betting. Then you wrote that it was also for slots, but unfortunately I have the feeling from what I saw that it is also mainly sports betting.

So the main point is that if someone bets on sports and then the casino blocks his account because of a review, we can't help him because they are investigating his game play and we don't have a department for that.

However, I heard you got a list of sites that deal with this area and maybe they could help you. Did you file a complaint there as well?

I’ve been wondering if live games offer better chances than slots. What do you guys recommend?