Betpanda Casino - general discussion (page 14)

Here is the case you solved my friend issue and he play only sport betting and he just wanted to play casino. https://es.casino.guru/quejas/razed-casino-el-retiro-del-jugador-se-retrasa-debido

Btw, I actually played some time also casino on betpanda and then sport betting.

This is probably not the whole link. 

It also doesn't matter if you played slots a long time ago. What matters is where the money you want to withdraw comes from. Whether it's sports betting or not. If you won, let's say 1k from sports betting. A week ago, you played slots. The casino will take the 1k winnings that come from sports betting, it doesn't matter if you played slots a week ago.

this is razed my friend.. that's the motivation

Good morning, today I made a deposit of 2300 sudc at the betpanda.io casino: I had received a promotion that by depositing I would have received a free bet.... So after making the deposit I saw that the promo had not been activated correctly and contacted my VIP manager. I did not receive a response for about 20 minutes from the same person (telegram contact), and as soon as I received a response from them, my account was literally emptied. In the meantime, I reported this to the VIP manager who has not responded to me anymore. The account had been in use for days. Therefore, I believe the manager is to blame. I should point out that I have been a VIP customer for 4 years, having wagered hundreds of thousands of dollars. Support is not helping me, the VIP manager strangely no longer responds.

Do you mean that your deposit was not in your account anymore? Without playing whatsoever?

Perhaps it was some technical issue, though. The casino should fix it, for sure.

The deposit was played and withdrawn by someone within 5 minutes. Betpanda doesn't care about the exploit. This all happened while I was texting the VIP manager on Telegram.

I'm not sure I understand this well.

Do you mean that someone hacked your account? Or how would it be possible to do what you describe above?

Yesterday, after three years of playing on the aforementioned site, they confiscated $16,000 from me without any explanation. I place both single and accumulator sports bets and am a high-volume player; my account is fully verified. Customer support isn't responding, the chat team can't do anything, and my VIP manager doesn't know how to handle it. What are my chances of recovering the money now? I’ve already filed a complaint with AskGamblers, and I’d like to report the issue to their licensing authority, but I can't find out who issued the license.

Having $16,000 removed without an explanation is understandably concerning, especially when none of the support channels can clarify what happened. It’s difficult to assess your chances of recovering it without knowing the casino’s reason and seeing the relevant account records.

Since you mention sports betting, Casino Guru cannot handle this dispute through our Complaint Resolution Center. You’ve already submitted a complaint to AskGamblers, so following up there makes sense.

Regarding the licensing authority, our information indicates that Betpanda does not hold a recognized gambling licence. You can still ask the operator to provide its licence number and regulator’s name, along with a written explanation identifying the exact rule it believes you breached.

Can you still access your account, and was the $16,000 actually deducted from your balance, or is it being withheld from withdrawal pending an investigation?

The account has been closed, money seized and customer support no longer responds to anything, neither emails nor anything else.

Having your account closed and the $16,000 confiscated without an explanation, followed by silence from support, is understandably concerning.

I see that you’ve also submitted a complaint with us. Our team will assess it, although, as mentioned earlier, we generally cannot handle disputes concerning sports-betting winnings. Submitting the complaint therefore doesn’t necessarily mean we’ll be able to investigate it.

Regarding your AskGamblers complaint, have they accepted it, and has Betpanda responded there?

I hope you receive a clear explanation. Please keep us updated here so other players can follow what happens.

Unfortunately askgamber rejected it because they say I have to wait for the end of the investigation (when I told them that the account is definitely closed) I played both betting and casino I hope you can help me

I understand why being told to wait for an investigation is confusing when your account has already been permanently closed. However, closing an account doesn’t necessarily mean the investigation has finished.

You’ve already submitted your complaint with us, so let our team assess whether we can help. This distinction will be important to that assessment.

Unfortunately, after weeks, I haven't resolved anything: I filed a complaint on Askgambler and it was accepted, but Betpanda didn't bother responding. I posted on BitcoinTalk, and they didn't care either. I tried to find a license, but they have nothing. There's no way to trace anything back to this mess. My only hope is you guys. I'm trying to contact the casino's game providers, but I think it's a waste of time.

I understand that you are frustrated, especially after trying to resolve the situation through several different channels.

I can see that you already have an open complaint with us, so we will have to wait and see whether the matter can be resolved. I do not want to promise anything in advance, but I sincerely hope the casino responds and properly explains what is happening.

Please keep both the complaint and this forum thread updated if you receive any new information or hear from the casino. I will keep my fingers crossed for you.🤞

Unfortunately, they don't respond to anyone. Askgambler closed my complaint in my favor because they didn't even count them. I hope it's different for you, but I don't really believe it. The web is full of people who have been scammed and robbed. I hope they take serious action against this casino because they can't steal someone's money like that. I asked for at least the last three deposits back since I had already lost a lot, but nothing. Not even a response.

The truth is that this could go either way. I found both resolved and unresolved complaints, but when I checked whether the casino had responded in the resolved cases, I could not find any recent examples from the past few months.

Therefore, we need to be prepared for any outcome. I am sorry that your complaint with AskGamblers was unsuccessful, and I do not want to promise that our process will necessarily produce a different result.

Much will depend on how the casino responds and whether it is willing to cooperate with our team.