BC.Game Casino - general discussion (page 13)

There is no need to provide anything yet. You can do so after submitting your complaint with our team.

go look at this is this what you mean player from california accepts!!! why would you give a good rating for this kind can you explain to me what is the for ?

UNBELIEVABLE YOU HAVE IT POST IN PUBLIC IS THIS WHAT YOU REPRESENT IN PUBLIC CASINO GURU SUPPORTING THIS KINDA SCAMMER

THAT IS FCK UP THIS SOMETHING NEEDS TO BE INVESTIGATED!!

NOW I WONDER WHY WOULD YOU HELP PLAYERS THAT BEEN IN SUCH A ISSUE WITH THOSE ONLINE SCAMMERS FOR FREE!!

I think Romi did a pretty good job of explaining the situation. Thank you for sharing the screenshot with all of us, of course.

To be honest, I do not think I understand everything you wrote in your previous post. However, if you still need assistance, try filing another complaint against this casino. I bet you can do it since you currently have two active complaints. Here at Casino Guru, this is how we look into player concerns.

Moreover, if there is anything to be discussed here, feel free to do so.

explain what? nd who cares if you don't understand what i said!! and why do u have to comment did anybody told you to comment about it? i believe no one ask for your opinion or your time to post a comment or can u explain please why do u have to comment here did my post even bother you or you just concerned because you care about BC.GAME CASINO

and TO BE HONEST for sure no one ask you about how would you look in to player concerns i dont need any advice from you just to let you know so! GO SOMEWHERE ND comment where you can understand not here! you don't even understand right RADKA. ? i bet your name is match with your personality because i DONT understand where you coming from! nd first of all how stupid people are responding on the comment if they can't understand what they even said! ! what in hell you think you are an angel ha? an red fckng stupid angel!! angel from hell i guess 👹 doesn't matter if i want to discussed here or anywhere thats nothing to do to you i hope you don't understand what im saying so you can post your thoughts or your concerns if you have one feel free to do so lol 😂

I WOULD LIKE TO SAY THANK you casino guru for understanding and making action ASAP ND REMOVING THE Unnecessary information that wasn't supposed to be posted in public. i hope i can get my refund but besides that I am happy from what you did thanks again. ignore what i said above we all makes mistakes i understand that.

No offense taken, I asure you.

I'm glad you got the money, though I'm not convinced it was our intervention that helped out in the end. 😀

Anyway, if I may add a bit of an explanation, we admins are here to moderate the forum, and support players, so they do not feel like their issues are ignored.

If you ever want your post to be left alone, feel free to mention that.

Thanks, and stay well!

i haven't got nothing yet if you really want to help then do something not just respond on comment that nothing to do with you. you're not even involved yet and you just responded to my post like you did alot already isn't right? before you say something think about what you trying to say i dont care what people say but hey don't act like i know you or you know me because i ain't know people like that

ħuuu what was the point? you try to argue with people who need help from those scammers lol funny about it you understand what my post is because you have alot to say! about it 🤣 you think i will post something here for you nor just gonna left alone? i would probably accept the left alone than you comment on my post without knowing what i said

I want play

I think it's the job of an admin on the forum to reply to people's posts, don't you think ? If you answer and exchange feedback with another player, we try not to interfere, but of course we have to take into account what players write. Not everything is always black and white as it seems at first sight. 

The fact that we try to help is a matter of course because if I ask someone who comes with a problem what happened, I try to explain to them if it would be possible for the team to help them or what they might have done wrong, what they need to remember and so on. 

It's not at all about who knows who, nobody knows each other here, but if you have such an opinion then I guess the meaning of the word forum is quite far from what it really is.

Have a nice day. 🙂

Hi, is there anything stopping you from playing or do you have any issues ? From what I've seen the casino accepts players from Portugal, so it shouldn't be a problem.

If you have any questions, feel free to ask. 😉

yeah right like right now what is the point of all this shit! so you think is that what i even want to talk about! why dont you read the comment again and tell me on the comments what all about it!! is the admin has to ack like that seriously wow! funny she can't understand then whats up now,

i dont think you ever been with real admin not only this typ of admin you thought thats how you describe admin LOL 😂

I see the conversation with you has no point, so I'll leave it at that, have a nice life. 😉

exactly good thing you did realize that ha! because it doesn't make any sense from what ever your comment is thats all ,

have you ever done anything with it or something?? me i did!

but from you guys NOTHING!! include your admin, you talking about!

Good day everyone. I thought i would share a recent chat with BC Game support.

By far the most dreadful support system I've encountered. When i was lower than level 30 it woulkd take 30 - 180 minutes for a reply, and if you werent still there they would end the chat and ignore your question.

I think we all need to ask ourselves, good rating or not, who are we supporting and what systems are we really betting against online?

Customer Support Specialist

Dear Players,

Our Quest Hub will undergo maintenance on July 8th at 00:00 (UTC+0) for 8 hours. During this time, quests will not be available. Once the maintenance is complete, simply refresh the page to see the quests again. Thank you for your understanding and support!

Happy gaming!

The BC.GAME Team

Please select your language :

English (United States)

Welcome to BC.GAME Support. How can we help?

Other

Please describe your issue

human

BC Game typically replies in under 15m.

This casino is a disgrace. Level 33 and i'm still stuck to the worst support on any online casino. Do not expect any deposits. I no longer need to wager a certain loss. Better to burn my money and i'll get a better show.

Your bonus system is a scam and every single game is throttled on your software.

The longest streak of wins here in the past 3 - 4 weeks would be for about 10 minutes. Yes provabaly fair. A term you would not hear in the real world. I wonder why? Because it doesnt mean anything! Its rubbish.

It is so obvious that wins are tide to your XP in relation to your next level. As soon as you level up you stop winning. Unless you have throtled for 8 - 9 levels and drain someone and then you let them win for a while

Hello, Thank you for reaching BC Game Live Support. This is Nilan and I'm here to assist you today!

Could you please provide a more detailed description of your concern for me?

Your rigged. You treat your customers like crap and take all there money.

their money

Jyust letting you know. That $50k+ ive depostted here. No more

okay

Did you encounter any difficulties?

Maybe your time is better spent pretending to be a customer in the chat room?

Have you not read the paragraphs above?

I have read

So i must just state simple facts. Thanks for your honesty

By creating an account with BC Game and agreeing to our terms and conditions you accepted the rules and consequences

Yes and you dont refute what i say

Thank you for being most helpful. I will be sure to let people know.

i am unable to locate any issues from your messages

Thank you for saying that. Even better

I suggest you do not become a lawyer or politician

Is there anything else I can help you with at the moment?

No thank you this has been most helpful but also damning. Certainly tells the tale of online gambling

I'll be on the casino forums all night

Instead of giving you guys money

Hi, not the most pleasant casino experience, I see. 

But what do you consider to be the biggest problem with what you described ? Maybe the agent didn't know how to assess it, what he should be able to help you with. 

Thought i would show BC games response to suicide and finding out they are rigged.

Active 1h ago

Dear Players,

Our Quest Hub will undergo maintenance on July 8th at 00:00 (UTC+0) for 8 hours. During this time, quests will not be available. Once the maintenance is complete, simply refresh the page to see the quests again. Thank you for your understanding and support!

Happy gaming!

The BC.GAME Team

Please select your language :

English (United States)

Welcome to BC.GAME Support. How can we help?

Other

Please describe your issue

Can BC game sugest how i best painlessly kill myself now that i cannot pay rent or buy food etc?

BC Game typically replies in under 15m.

Surely your cheating organbisation can at least help now yo uhave everything i have

Hi 37546410, Thank you for reaching BC Game Live Support. This is Karlen and I'm here to assist you today!

I understand that you may be going through a tough time. I want to express my sincere concern for your well-being.

I want you to know that we take your situation very seriously, and we're here to support you in any way we can. Your safety and well-being are our top priority.

I understand that emotions can run high in moments of frustration, but I want to assure you that there are better solutions than harming yourself. Please know that you're not alone in this. There are people who care about you and want to help you through this difficult time.

Please take a moment to breathe and remember that there are brighter days ahead. We're here to listen, to support, and to assist you in any way we can.

Stop cheating and destroying me. I know your games are predetirmed. If i get a feature and go to tip someone the amount has already been creditted without the feature running.

I'll leave a copy of this chat

Please know that tips, coin drops and chat rains are done at random to ensure fairness to all our players.

IDIOT BOT IM NOT TALKING ABOUT THAT> HOPEFULLY MY DEATH WILL SHOW SOME PEOPLE HOW CORRUPT YOU ALL ARE AND WILL STOP BEFORE THEY MEET THE SAME FATE

YOUR SO FUCKING CRUEL AND CHEAP YOU ASIGN A BOT>

I would like to kindly ask you to refrain from using this inappropriate language. I am happy to help you with your query however if you continue to be disrespectful I wont be able to assist you.

Since there has been no response from you, this chat session has been closed. You are welcome to reopen the chat and select the options that best align with your query so that we can provide the necessary assistance.

You rated the conversation 

Thanks for letting us know

Ok sorry. You have it all now. I will take all the insulin in my fridge now.

Thanks for constantly ignoring and destroying me

I will now destroy myself completly for you

CHEATING FUCKING CRIMINAL CUNTS

I have emailed this chat to the Australian Authorities. At least they may ensure you cant get to us here. Really you totally taken everything i have, 500 units of Novarapid, see you all in hell.

Please be informed that I have escalated this and have requested to have your account locked. Thank you for reaching out to us.

So i cant communicate great action

Dont care ill be dead soon anyway

Open my account i will not message again about anything

You close my chat and then you ban me?

👍

Our apologies but it is mandatory that we escalate any suicide threats that we receive and have this processed for account inaccessibility.

If you need to seek some professional help, please do so. Here you will find a list of the help centers available in your country. I hope you will be able to find someone and get well.

please casino.guru team rate this casino not so hight they stole my 7500€ and lot of other players get stolen pls what you need morge to give lower points

Stake is 10000000x better and have lower rewiew

Unfortunately, it is not possible to lower the rating whenever a player asks us to. It is a more complicated process whenever it comes to lowering the safety index of a casino, and only whenever a player submits a complaint against the casino that is unresolved will we give black points that affect the casino's safety index.

In your case, the complaint was rejected due to a lack of evidence indicating a fault on the casino's part, and we couldn't be of any help there.

Have you tried to contact the licensing authority, perhaps?