BC.Game Casino - Player’s funds have been withdrawn without consent.

Hello 23.04 8 am i was playing on bc.game the slot tome of Madness i had 7.5k on my account and when i was playing my balance gone it was standing 0€ and my account logout first i could not login again after some try s it ask me to login with google authenticator ibwas never activatet i send key to email and thain i could login my balance was 0€ in my transaction someone withdraw my money it was lot of money 7.5k and my balance is now 0,00€ please help me

Dear atti38,

Thank you very much for submitting your complaint. I’m sorry to hear about the experience you had while playing on BC.Game.

To assist you further and gain a comprehensive understanding of the situation, could you please provide the following details:

• Did you receive any notifications or error messages on the website prior to your balance disappearing and being logged out of your account?
• Have you attempted to contact BC.Game's customer support regarding this issue, and if so, did you receive any response from them?
• Could you provide any additional information about the withdrawal transaction from your account, such as the withdrawal method used and any transaction IDs if available?

If you have any relevant communication or documentation related to this matter, please feel free to forward it to petronela.k@casino.guru for further review.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

when i log out i dont get get notifications i contact them but i dont have hope i read some same problems with other user it was on etherium with krypto

i never used windowns i dont have windowns and no other countey i can not beliefe this happen

Hello,

Please provide a valid email address or UID for your account so I can assist you further.

Best Regards

PANDA - BC.GAME

Unfortunately, this email does not appear to be linked to any accounts. Could you please provide a screenshot of any email you might have received from us during registration, or the UID of your account, so that we can assist you further?

Best regards,

PANDA - BC.GAME

bc.game can you check i want my money back

Dear Casino,

Could you please check the player's screenshot? The email address differs from the one he submitted when replaying inside the official thread.

Thank you.

Hello,

With the screenshot I was able to locate the account. We are investigating this further to check any unusual account access.

Best Regards

PANDA

Thank you very much, atti38, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello atti38,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will continue to discuss your case with the BC.GAME team

Dear BC.GAME team,

I am awaiting further information from you on how we can address this issue.

Bcgame can i finally please get a answer and get my money back i wait for over 2 weeks now

Bc.Game can you finally answer chat say every day you get answrr email within 48 hours since 3 weeks i get nothing i have my worst experience here and i play casino since 5 years how can someone from norweg login to my account with no problem and withdraw to new andress with no verify within seconds accepted withdraw i had no time to cancel the withdraw and u still waiting for a answer please give my money back it was so much money for me

Dear atti38,

I've received some information from the BC.GAME team, but I'm still awaiting more details. Based on what's been shared so far, while there have been logins from various devices and IPs, as indicated in your account history, the correct login and password were used without any failed attempts, leading the casino team to not engage in further investigation. Unfortunately, 2FA wasn't activated at the time, leaving very limited options for action.

I'll continue to await additional information. However, it's essential to emphasize that it's the player's responsibility to safeguard their login credentials from third-party access and to avoid clicking on suspicious links.

Thats crazy why they not say at register to activate 2 fa player responsibility to safe account wow so many players account get stolen money i read all the chats... and this only happenes on bc.game? i think bc game stole the money can you check my screenshot someone from norway login with no problem withdraw ro adress with no problem and normally every withdraw take some minutes min 10. this withdraw was accepted within seconds i dont have winsows i am not from norway and withdraw to a new adress its 7,5k not some euro or hundred euro or something

and i click no Link

Hello,

After a detailed and careful investigation, we have determined that multiple devices accessed your user account using the correct credentials. This could mean that either the account details were shared with someone else or the user has used or clicked a phishing link. Regrettably, we cannot establish a connection to these devices as they have not been used before on our platform, nor the address where the funds were withdrawn.

As a precaution, we strongly advise you to update all passwords previously used and to enable two-factor authentication (2FA) on all financial and sensitive platforms. Implementing these security measures is a best practice to protect your information.

Please take these steps to enhance the security of your account. If you need further assistance or have any questions, feel free to contact us.

Best Regards

Panda - BC.GAME

i dont give my using details to someone i dont use phishink link you stole my money from my account i know it who else would not verify anything or withdraw to new adress within seconds give my money back i want my money back why only on bc game happenes thinks like that

you say so much but nothing about my stolen money i want my money back!!

Dear arthurabner,

Although I understand your dissatisfaction with the whole situation, given the fact that your account was accessed normally using your correct credentials, with no failed login attempts, the casino system has no grounds to doubt the withdrawal at that time. It is presumed that only you should have access to your account, and since the crypto wallet was manually entered, it naturally follows that the withdrawal to that wallet was initiated by you.

As it is the player's responsibility to safeguard their credentials from any third party, regrettably, there is basically nothing that can be done from either our side or the casino's side. The funds have already been sent to the wallet entered by the user who logged into your account with your credentials. 

Given that we lack jurisdiction over crypto transactions, my only recommendation is for you to strengthen your account security by changing your password to a more secure one and, if feasible, enabling two-factor authentication (2FA) to prevent similar occurrences in the future.

Regrettably, under these circumstances, I am unable to offer further assistance, and thus, this complaint will be rejected.

I understand that my response is not the one you have hoped for, but as mentioned, this case is well beyond our ability to help.

If you're determined to continue pursuing your case, you're welcome to contact the BC.Game Casino licensing authority and file a complaint with them. While I'm uncertain if they can assist you in this matter, it could still be worthwhile to explore this avenue.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino, and we will try our best to help.

Best regards,

Michal

Casino Guru