Hello, when I clicked on the link to file a complaint with the amunra casino
It happened that I couldn't write in the column where I wanted to describe my situation, when I was writing, the letters started to disappear, so I don't know what's going on. Can you help me why this is happening.
Hi, on the link to the complaint thread, the words are deleted immediately, so I can't describe my situation.
I do not know why it is not working
Does anyone have any experience with stim.
Well in this case I would recommend to try to delete cookies, alternatively another device and browser. If it's still a problem, be sure to get in touch and we'll try to find out what's going on.
Hello I find myself kicked out of amunra casino because by asking in live chat at what point my withdrawal was I declared to be addicted to gambling and in this case they told me that I would have lost my winnings and they kicked me out. Now I say I played all my salary I was hoping for the € 500 win that I made with my own money and not with bonuses what can I do to get my withdrawal back? I await your help.
Hey, do I understand correctly that they took all your money for saying you addicted to gambling ? I mean, that doesn't seem like a fair move by the casino.
If this is the case, then I wouldn't hesitate to file a complaint right away where our team will try to investigate and help you.
You can find the link here. ⬅️
Are you in ?
Hello. I also had problems with this casino as soon as I requested a withdrawal. I can't solve this problem for 5 months. since April 2024. Now I filed a complaint here on the site, but I still haven't received a response from the casino. I hope to somehow solve my problem.
I can see that unfortunately, until now, the casino has not been willing to cooperate with your complaint. It is a shame whenever a casino doesn't even try to explain the situation and our team is not able to move forward.
May I ask, though, what exactly the problem is there? Why do they need the residence permit document from you?🤔
I am just trying to better understand the situation, you know.
I also do not understand why they need this document. I provided the casino with many other documents such as a passport, a foreign passport, a driver's license, a bank statement, utility bills. Kazhino simply does not want to pay out money, constantly coming up with new demands. At the same time, the amount that I won from the Casino is 96 euros.
I bet Romi was interested in whether the casino explained the purpose to you. Did they?
No, they didn't explain the situation. It's a really bad situation when a casino asks for a document that they can't provide to avoid paying out. They are probably trying to avoid their obligations this way.
As I can see now, the casino replied in your complaint thread but still did not give the answer to why they need this document if you are not able to get it anymore, as of the reason that you don't need to.🤷♀️
Unfortunately, we need to wait a bit longer to learn how this situation will unfold.
I will surely keep my fingers crossed for the promptest resolution of it.🤞
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