Hello!
I should get 25% live casino cashback (on every monday get every player, who is request in chat/e-mail), but "administrator decided", i cant get any bonuses in the futute! (no any details)
i closed my account iat this casino, unpolite
Hmm, did the exact same thing happen to you in two casinos? Are they from the same group or how is that possible? In the post I wrote to you in the second casino, I explained how it works. So unfortunately, such things sometimes happen.
Hi Jaro!
Yes:
Rtbet, Myempire (closed my account), Slotpalace (closed ma account), Amunra (closed my account), Posido (there im VIP , and i try to conversation my VIP account manager, what is the problem)
There is similar platform... and connected to my FunId (My FunId is verified too)
Well, but i have got similar platforms, where i can use any bonuses, but now im fustrated and i wont play anywhere after this!
I didnt cheat, or any "wrongdoing", just lost about 4000 EUR in 3 months!
I know, they can decide without any explainison, but... you know a bit interesting!
Regards
Gabor
Yes, I completely understand and I would be frustrated as well. If I wanted to use the bonuses and they denied me access everywhere, i.e. within the same group, I would be upset. I know this can happen when players take bonuses frequently and basically focus on them. I don't know what your case is, but it doesn't have to be exclusively what I'm mentioning.
Anyway, if you want to use bonuses it will probably have to be elsewhere.😥
The casino is not responding and I don't know how to reach the site because live support is not working... what else can I do?
Das Casino antwortet nicht und ich weiß nicht wie ich die Seite erreichen kann weil der Live Support nicht funktioniert… was kann ich sonst noch machen?
In your case, I would resort to submitting a complaint. We wrote to each other the other day and it doesn't seem quite normal to me that you still have no reply.
You can submit it here on this link and our team will try to assist you.
What do you say?
DO NOT PLAY IT IT'S A SCAM!
I DEPOSITED FIRST WITH MY CARD AND THEN WITH MY MOTHER'S WITH HER CONSENT, THE DEPOSITS WERE SUCCESSFUL WITH BOTH CARDS, I WON €22,000 AT THE TIME OF WITHDRAWAL THEY CLOSED MY ACCOUNT BECAUSE IT WAS NOT POSSIBLE TO DEPOSIT WITH ONE CARD WHICH WAS NOT ENTITLED TO ME, ALL THIS REPORTED IN THE TERMS AND CONDITIONS.
THE QUESTION I ASK MYSELF THEN IS WHY FOR DEPOSITS CARDS OF OTHERS ARE OK BUT AT THE TIME OF WITHDRAWAL YOU ASK FOR THE ACCOUNTS? IF YOU CAN'T USE THIS IT MUST BE FOR DEPOSITS AND WITHDRAWALS. ALSO THEY WRITE ME THAT THEY REFUND MY LAST DEPOSIT OF €100 WHICH WAS FROM MY MOTHER'S CARD BUT AT THIS POINT THEY SHOULD REFUND ANY DEPOSIT MADE FROM THAT CARD IF THEY WERE NOT POSSIBLE TO USE IT.
IT'S A SCAM DO NOT PLAY IT. HOWEVER I WILL PROVIDE TO MAKE A TRITE POLICE REPORT!
NON CI GIOCATE E UNA TRUFFA!
HO DEPOSITATO PRIMA CON LA MIA CARTA E POI CON QUELLA DI MIA MADRE CON IL SUO CONSENSO, I DEPOSITI SONO ANDATI A BUON FINE CON ENTRAMBE LE CARTE, VINCO 22000€ AL MOMENTO DEL PRELIEVO MI CHIUDONO IL CONTO PERCHE NON ERA POSSIBILE DEPOSITARE CON UNA CARTA CHE NON ERA INTESTATA A ME, TUTTO QUESTO RIPORTATO NEI TERMINI E CONDIZIONI.
LA DOMANDA CHE MI PONGO ALLORA É PERCHE PER I DEPOSITI VANNO BENE CARTE ALTRUI MA AL MOMENTO DEL PRELIEVO CHIEDETE I CONTI? SE NON SI POSSONO USARE QUESTO DEV'ESSERE SI PER DEPOSITI CHE PER PRELIEVI. INOLTRE MI SCRIVONO CHE MI RIMBORSANO IL MIO ULTIMO DEPOSITO DI 100€ CHE VENIVA DALLA CARTA DI MIA MADRE MA A QUESTO PUNTO MI DOVREBBERO RIMBORSARE OGNI DEPOSITO EFFETTUATO DA QUELLA CARTA SE NON ERA POSSIBILE USARLA.
É UNA TRUFFA NON CI GIOCATE. COMUNQUE PROVVEDERO A FARE UNA DENUNCIA TRITE POLIZIA POSTALE!
Really? 😀😀
Did you use someone others card???
Well you see there is still saying. Play stupid games, win stupid prizes.
OMG this casino seems to be notorious.
Why don't you people but a warning in your front page about this casino that it might not pay and that its untrustworthy?
Hi Jaro!
Yes:
Rtbet, Myempire (closed my account), Slotpalace (closed ma account), Amunra (closed my account), Posido (there im VIP , and i try to conversation my VIP account manager, what is the problem)
There is similar platform... and connected to my FunId (My FunId is verified too)
Well, but i have got similar platforms, where i can use any bonuses, but now im fustrated and i wont play anywhere after this!
I didnt cheat, or any "wrongdoing", just lost about 4000 EUR in 3 months!
I know, they can decide without any explainison, but... you know a bit interesting!
Regards
Gabor
Exactly the same thing happened to me. By decision of the administrator, all bonuses and achievements with points (a lot of money) have been withdrawn from all casinos in that group (58 casinos). I have been lost as a user.
Me ha pasado exáctamente lo mismo. Por decisión del administrador me han retirado todos los bonos y logros con puntos(mucho dinero) en todos los casinos de ese grupo(58 casinos). Me han perdido como usuario.
They didn't do this before, but now when you want to withdraw money they will ask for verification, and it is practically impossible to verify yourself. They will ask for bank account transactions and several photos. When you send everything they will tell you that it is not correct or that they need time (it happened to me at funbet) until you get tired of waiting. Believe me, they are a scam.
Antes no lo hacían, pero ahora cuando quieras retirar dinero te van a pedir verificación, y es prácticamente imposible verificarse. Te van a pedir movimientos de la cuenta bancaria y varias fotos. Cuando lo mandes todo te dirán que no está bien o que necesitan tiempo( me ha pasado en funbet) hasta que te canses de esperar. Creerme, son una estafa.
Exactly the same thing happened to me. By decision of the administrator, all bonuses and achievements with points (a lot of money) have been withdrawn from all casinos in that group (58 casinos). I have been lost as a user.
Me ha pasado exáctamente lo mismo. Por decisión del administrador me han retirado todos los bonos y logros con puntos(mucho dinero) en todos los casinos de ese grupo(58 casinos). Me han perdido como usuario.
And the casino didn't tell you anything more about it? I know this happens a lot, but it's mostly in cases where players only take bonuses and deposit a little. I don't know if that was your case, but anyway, if you have enough points left, that's sad.
Have you tried asking the casino if this can be changed or is it a final decision?
They don't respond to me by email and by chat they tell me that they don't know anything, that it's the administration's decision.
Por correo electrónico no me responden y por chat me dicen que ellos no saben nada, que es decisión de la administración
When I spent +10000€ at Frumzi without making any withdrawals (all losses) they treated me like a king, with a personal advisor. When I had some luck at Rtbet and made withdrawals of €500 and €800, I went up to VIP level) it was over. It is important that people know that if I have any profits they will do everything possible to prevent me from getting paid or coming back.
Cuando gasté+10000€ en Frumzi sin hacer retiros(todo pérdidas) me trataron como un rey, con asesor personal . Cuanto tuve algo de suerte en Rtbet e hice retiros de 500€ y 800€, subí de nivel VIP) se acabó. Es importante que la gente sepa que como tenga ganancias harán todo lo posible por qué no cobres ni vuelvas.
Yes, that's what I hear most often from players, that it's an administrative decision. Anyway, there have been cases where they told the player that they can unlock it under some conditions.
Anyway, whenever you have a problem with a withdrawal at a casino, let us know and we will try to help you. These situations you've outlined still persist?
I tried to close my account in this place by they refused to close it. Yes you read it correct.
They claimed there is not such profile 😀 When I confronted them with a screen from my account....they sent me email back accusing me of having a gambling obsession.
I was like wtf? I have rarely played there because its a shitty casino, I literally said to them look at my account, I had made only TWO 20 e deposits past month. AND THEY ACCUSE ME OF HAVING GAMBLING OBSESSION AND BECAUSE OF THIS REFUSE TO CLOSE MY ACCOUNT!?!?!?.
I have no words....I don't know what to say or do. I have never met a casino that refuses to close an account.
Hello, just a detail if you don't mind: it appears this is a response to Nightshow; if so, please use the reply or quote button, because it is not that obvious without it. Thank you.
Honestly, I do not follow the casino logic either; 40€ is, in my opinion, very far away from "obsession."
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