888 Casino - general discussion

If you want to discuss anything related to 888 Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

While playing a slot, my account was inexplicably disabled temporarily.

I wonder how this is possible.

I have already found similar complaints and I hope my situation will be resolved soon, also because I have not been able to withdraw anything.

The casino in question is 888casino.

I await a reply.

Hello, I replied to you here (just click the link):

https://casino.guru/forum/casinos/account-temporarily-disabled-on-888casino#post-25964

Good evening, sorry for the inconvenience. I saw that € 300 was taken away from me and I went through the Evolution Pay Post card. Usually, to confirm the payment, he asks me for the fingerprint or code to make the payment. I wanted to ask you if you could get your money back. Thank you so much good evening

Hello Sergiomorena25, I am sorry for your inconvenience. In case you face some troubles with the casino I recommend you to submit a complaint here on our website. I noticed you have not any up to now. There you can simply describe your situation with all details. Some of our complaint team representatives will take care of you afterwards. Complaint gives room for comparing evidence and possible debate with the casino. Complaint is not a bad thing and it is good to be used. 

I always ask but can you lose like this? Then you talk about RTP and software and luck we know that luck turns and happens every now and then but with you it never happens and especially when we are talking about almost 60 thousand euros of games,,,,well. but don't other sites use the same system? It only happens with you ... and when I contact customer service they answer badly or nobody answers, on other sites you lose and you win but with you only losses

I have to admit that you got me confused with your post now.🤷‍♀️

I do not understand who you wrote it for. The casino?🤔

Do you have any kind of issue we could help you with? Please tell us about it more, and together we could find a solution.🙏

For the casino I wrote it yes. By the way, can't you write more than one review here?

I'm just not sure if we have any active casino representatives here, so they can read your post, you know.🤷‍♀️

If you'd like to get some help, we are here for you, though.

It is possible to write one review per casino per player. Did you experience some kind of issue with that?

Crazy! 590 euros blocked for 20 days!!! They ask for documents several times but THEY DON'T PAY!!! BEWARE SCAM SITE!!

Hey, the main reason why your withdrawal is blocked is verification I suppose. You always need to complete it successfully to be able to withdraw.

But I'm interested in what the specific issue is. Your documents are not accepted? Why does the casino ask for them several times? 

Please let me know.

Sent documents twice!!

Okay, but could you answer my questions please? 

It also occurred to me that it might be a good idea to reopen your complaint, I mean this one and not file a new one, because it is then evaluated as a duplicate if you wrote about the same thing again. Where you stopped replying, it would be good if you gave a reopen. 

Would that be possible if you still can't verify?

They didn't pay me!

I have already learned this from previous replies, but you still have not answered me, and I see that you have not even done what I recommended. 

So I don't know how I can help more. So try to read my post again and proceed accordingly.

My account on 888casino has been blocked for no reason. Yesterday I played without problems, today I tried to log in but it says that my account has been temporarily deactivated. The only deposit made was the initial one when I created the account about 10 days ago and I have not even made any withdrawals. How can I solve this?

Hello.

I believe the casino should work on a solution. In similar situations, the player is usually emailed with details. Just to avoid the most common problem, can you check your mailbox for me? Look through the bin folder, promo section, or simply every folder. Perhaps we can come up with something without the complaint process.

I think it is worth trying.

I've been waiting for almost a month for 955 euros!!

I see you finally managed to open the complaint. Is there a reason why you are waiting so long now? Are you in contact with the casino or not? Also, my question is why did you keep playing here when you had problems before? Is it worth it? 

I don't play with them anymore! I wait in vain for my 955 euros!!