I'm sorry, but I have to ask. In your complaint, you have stated that you are waiting for the withdrawal for 10 days. So when exactly have you requested it, please?
Our complaint team is not able to intervene before the 14-day time period, so try to be exact in the date, if possible. Only then we can help you out.
Hi Goldmetal, all live games from the provider "evoultion" have been blocked for me for six days. The message "contact customer support" appears when you have to confirm the amount, but those donkeys of operators don't know how to solve the problem... They say it also concerns other users, but it's been a week of disservice now...
No worries at all.
Please provide the information needed in your complaint whenever possible, and hopefully there will be some movement soon.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.