Yes I understand what you're saying, so as you mentioned, if he had no idea that you'd done anything wrong I'd definitely file a complaint. I think the casino should have a relevant response in situations like this, so at the very least maybe our team will find out, if you go for it.
Hi, you couldn't submit a user review because it was the holidays and our mode for submitting them was to avoid receiving too many of them. Everything should be working normally now.
As for the complaint, you still can't submit it ? Do you have a specific problem with this casino ?
the casino solved my problem in a good manner .truly there are some good casinos out there who do care for players .
Well, I'm glad that everything was solved without problems in the end. May I also know what was the issue you were dealing with ?
And how did you manage to solve this problem ?
I ordered a withdrawal of funds, 48 hours passed, according to their regulations there should be a withdrawal, but the money never arrived in the account. I went through all the verifications, they responded by mail like this: "Our finance department reviews all withdrawal requests one by one in live queue mode. They will review your request and check everything as soon as possible, you can be sure about that. If there are any issues or more information required, we will contact you right away as well and provide you with further instructions, so you won't have to worry about it."
Sadly, this is a very usual situation, especially at the beginning of the year. Vacations, illnesses,.. etc. resulted in the delays. It's, however, positive that the casino keeps you notified.
I bet you won't be fond of the 14 full working days we allow casinos to complete the verification and process the payment when a complaint gets submitted.
Hopefully, it won't take too long. Keep us updated.
Renamed to BC Coin (bccoin.bet) by Luckywayz Limited B.V.
(also redirects to albion.bet from a UK IP which is licensed in costa rica, probably just an attempt to get uk customers without risking their new company)
both 0xbet/bccoin still functional and using same account system. seems only a matter of time before they send out emails regarding the change and turn off the old sites
Also sent to our dedicated Data Team - thanks! 👍
does this casino even pay out money?
my withdrawal request has been pending since September 19! support responds with templates, vip manager also says that they are working on it. verification was successfully completed 3 weeks ago! is it worth hoping for anything or is this casino a scam?
Hello, right at the beginning I would say that it was a good step that you started a complaint. It's been quite a while since you've received your money, so we'll see what our team can sort out.
Anyway, did you play with any casino bonus or not? Apart from being patient, did the casino tell you any other reason why you don't have your money yet?
I don't use bonuses! My VIP manager says he is working on my issue, but unfortunately without results!
This is something that would probably not be enough even for me as an answer. I am wondering what could be driving all this, but to tell you the truth, I have no idea.
So when you said that the VIP manager sends you templates, what is mentioned in them? Is it just that you have to be patient but nothing more specific?
"Your request has been transferred to our responsible department and is being processed now, please be so kind as to wait for a while. As soon as I have any updates, I will contact you via email."
This is roughly the message... October 19 will be a month since I've been hearing this... only requests that I need to wait... I'm in despair!
I just don't know what to do...
They gave me back my money!
almost a month of waiting...better late than never))
Great news, I'm pleased that after month it is resolved. It's not the shortest time but like you said, better later than never. 🙂 🎉
I imagine that now after this experience and bitter taste after this situation you will avoid casino and I hope you will do better elsewhere.
If not and you have other plans, feel free to tell.
Have a nice day. 😉
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