0x.bet Casino - general discussion (page 2)

Yes I understand what you're saying, so as you mentioned, if he had no idea that you'd done anything wrong I'd definitely file a complaint. I think the casino should have a relevant response in situations like this, so at the very least maybe our team will find out, if you go for it. 

Hi, you couldn't submit a user review because it was the holidays and our mode for submitting them was to avoid receiving too many of them. Everything should be working normally now. 

As for the complaint, you still can't submit it ? Do you have a specific problem with this casino ? 

the casino solved my problem in a good manner .truly there are some good casinos out there who do care for players .

Well, I'm glad that everything was solved without problems in the end. May I also know what was the issue you were dealing with ? 

And how did you manage to solve this problem ? 

I ordered a withdrawal of funds, 48 hours passed, according to their regulations there should be a withdrawal, but the money never arrived in the account. I went through all the verifications, they responded by mail like this: "Our finance department reviews all withdrawal requests one by one in live queue mode. They will review your request and check everything as soon as possible, you can be sure about that. If there are any issues or more information required, we will contact you right away as well and provide you with further instructions, so you won't have to worry about it."

Sadly, this is a very usual situation, especially at the beginning of the year. Vacations, illnesses,.. etc. resulted in the delays. It's, however, positive that the casino keeps you notified.

I bet you won't be fond of the 14 full working days we allow casinos to complete the verification and process the payment when a complaint gets submitted.

Hopefully, it won't take too long. Keep us updated.