0x.bet Casino - Player’s withdrawal requests are delayed.

The withdrawal request was created back on 09/19/2024 for the amount of 350 USDT.

The second withdrawal request was made on 09/24/2024 for the amount of 352.9 USDT.

Initially, I was asked to complete KYC verification, which I successfully did. I was then informed that some additional security check was necessary.

Later, the VIP manager said I could create a withdrawal request. This happened on 09/19/2024. I created the request, but it still hasn't been processed. Every time I speak with the manager, he tells me that he's forwarded the request to the finance department, but with no results. About a week and a half later, the manager said my request is under review by the finance department. They have now invented a third type of check, which I don't understand the need for.

I write to the manager's email every other day, but he only promises that he will do everything possible to process my withdrawal.

I am tired of waiting and have decided to file a complaint. Perhaps you can find out why my money hasn't been released... considering that a significant portion of it is actually my deposit!

Hello virkin96,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 0x.bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1. Since 09/19/2024, I believe that my account is fully verified, since the manager himself wrote to me by email that I can create a withdrawal request!

Hi, Pavel Eranov

Thank you for waiting!

Our responsible department has informed me, that you can create a new withdrawal request.

Ticket ID: SC18J3

Assigned agent: VIP

2. I use real money... I didn’t take any bonuses and I didn’t participate in any promotions!!

3. The last time I wrote to the VIP manager was on 10.10.2024. I asked him when my withdrawal would be approved.

Hi, Pavel Eranov

Hi there!

I am working on your request, as soon as I have the information, I will let you know.

Ticket ID: H2F11I

Assigned agent: VIP

This is the answer I received... I would like to point out that I receive such answers every time I contact my VIP manager... but there is no result...

especially since I believe that in the 21st century using cryptocurrency...deposits and withdrawals should be almost instantaneous....this is not a bank transaction that must be processed or for some technical reasons the situation may get stuck for 21 days....this is USDT cryptocurrency. funds are transferred within a minute!

I urge you to close the complaint, because they finally gave me the money

Thank you

Dear virkin96, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru