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Dear Xinxin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your case. Could you please elaborate? Do I understand it correctly that you are experiencing difficulties withdrawing your winnings? Is your withdrawal pending? Could you please advise if you have completed KYC account verification successfully in the past?  I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Xinxin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.