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After wining over £7000 pounds with no wagering requirements the casino has procasternaited 7 times on my withdrawal and put it back in my balance 7 times they. Mock you when you live chat them and say I have no information as soon as you ask about getting paid out and to email support of which they never reply I’m fully verified and want paying out

complete scam

Dear Hillycopter13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account has been fully verified and I have been on live chat 7 times regarding this matter whilst the funds "are pending"

they then return the funds back to my balance this has happened 7 times

nothing to do with waiting the funds simply are not being processed unfortunately

Dear Hillycopter13,

Have you received your withdrawal from the casino yet?

No it’s been put back in to my balance over 12 times with no response via live chat or emails

its a complete fake site they do not process withdrawals

Thank you for your reply, Hillycopter13. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you in advance.

Dear Hillycopter13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’ve given up after much response this is a scam site on the consensus after reading thousand of reviews

if you can do anything within your powers you need get this scam website shutdown

everybody says the same thing they don’t pay out

Do I understand correctly that you are no longer interested in proceeding with this complaint?

Dear Hillycopter13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.