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have to wait 5 months for a withdrawl on free bonus never heard of that in my life

Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be?

Were you informed, that you can redeem only one No Deposit Bonus in 5 months?

Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Dear Mark,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi don’t worry I cancelled it and closed my account a casino like this we need to stay away from at all costs even if it means not cashing out rather write it off and never deal with them again

Mark, thank you for your reply. Should I close the complaint? Is there anything regarding this case I could help you with?

You can close it just let everyone know 5 months to payout is crazy on any standards rather play in casinos that payout in 2 business days or less like silversands or springbok

Thank you Mark, we are closing the complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.