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They said I claimed a promotion when I did not and reduced my payout from 1200 to 200 then I sent them numerous times my drivers license with me in it as they requested front and back and they say it’s not good enough I send them the drivers license along then with it in a selfie still not good enough send them my car insurance which is the only bill I have because all my utilities are included in my rent not good enough sent them the monthly receipt of payment from my apartment not good enough.

Hello Lmehmertz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Funclub Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Lmehmertz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.