ETHERA Casino - Pelaaja on huolissaan kasinon legitiimiydestä.

Won on a no deposit bonus and I’m being requested to deposit $100 USD. I’m just suspicious of this website since it’s very new and I’m not sure if their regulation is legit. Their business licence cannot be found online and there are very few reviews.

Dear Jacob172,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Most casinos require at least one successful deposit before processing withdrawals of winnings accumulated with a no-deposit bonus.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer.
• Have you made any successful deposits before? 
• Did the casino inform you that this specific amount must be deposited?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I played with a no deposit bonus of $1000 that the VIP team directly sent to my email. The promo code was ETHVIP10. I have not made any deposits on this website before. They did inform me this specific amount must be deposited. Under verification it shows that 100 USD must be deposited. I’m also suspicious of how easy it is to win on this website.

Thank you for your reply, Jacob172. We reviewed this case and the casino with our team and we noticed that this casino has a fake license. Furthermore, while most casinos require at least one successful deposit, it is usually between 5-20 USD and not 100 USD.

For now, if you haven't deposited the required amount yet, I strongly advise you to refrain from making this deposit before we try to get in touch with the casino.

I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Jacob172,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Since ETHERA Casino hasn’t registered their representative account on our platform yet, they can’t respond directly in this thread. However, I’ve reached out to their representative through another channel regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news. 

As previously mentioned by my colleague Kristina, given that the casino operates under a fake license and requires unusually high deposit amounts, I strongly advise against depositing any funds at this casino until its legitimacy has been properly verified.

Thank you for your understanding and patience!

Best Regards,

Kubo

Dear Jacob172,

I’m reaching out with an update, unfortunately with some bad news.

I tried the promo code you provided and also received the $1,000 bonus. In a very short period, I was able to accumulate more than $15,000, and the game simply didn’t allow me to lose. This is not a genuine gaming experience, and there are reasonable grounds to believe that the games at this casino are rigged to generate large winnings in order to encourage players to deposit funds at later stages.

The money you managed to win with this bonus was never real, and unfortunately, you will never be able to withdraw it. If you were to deposit any funds, it’s likely that you would never see those either.

Additionally, I attempted to contact the casino, but my efforts were unsuccessful. The customer support email address appears to be invalid, and the live chat has not responded at all.

Given the lack of response from the casino and the inability to reach their support team for communication or investigation, I will mark this complaint as unresolved.

Thank you for bringing this casino to our attention. We will add a warning to its review to help inform others.

Best Regards,

Kubo