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In addition, we will send you a screenshot of the comment in the support email. Also, since I haven't made a deposit, live chat is restricted and I can't chat. At first, I got a proper reply, but after the verification of my identity, I stopped contacting. You will receive a deposit offer email, but you will not be able to deposit until the withdrawal is processed. I'm afraid I can't deposit to the casino where I don't get a reply. I have won, so I want you to process the withdrawal.

追加でサポート側のメールのコメントのスクリーンショットを送ります。また入金していないのでライブチャットも規制されていてチャットもできません。最初はちゃんと返事きたのに本人確認の審査になってから連絡こなくなりました。入金のオファーのメールはきますが、出金処理されるまで入金などできません。返事もこないカジノに怖くて入金できません。勝利したのだから出金処理してほしいです。

Dear TAKABUMI,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Do I understand correctly that your winnings have been accumulated purely from a No Deposit bonus?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

As soon as I talk about payment, I get an answer, but when I inquire about the status of the verification examination, I get no reply at all. It has been 24 business days since I filed my withdrawal. The BTC address of the withdrawal destination has been approved, but the identity verification documents have not been answered. Apparently I just don't want to process the withdrawal. How can I verify my identity and process my withdrawal?

Thank you, TAKABUMI, for your reply. Could you please advise if you have deposited any funds into your account to verify the payment method?

I have checked the general terms and conditions and didn't find anything about a mandatory deposit for any No Deposit winnings withdrawals. However, I have come across the following rule https://www.clubplayercasino.com/terms-and-conditions/:

"Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100."

Could you please advise how much was the value of your redeemed Free Chip? Thank you very much in advance.

It's a $ 77 bonus because I went through casino guru's site. Also, on the 13th, I received no reply at all after contacting me to tell me the ticket number. I sent the English-translated documents to the club player casino about 3 times, but when I asked about the examination status, I never got a reply. I sent the first English translation on June 1st. Actually, you can't do it without depositing, but it may be better to deposit and live chat, but I don't want to deposit because it is too likely that even if I deposit to a casino site that is not processed for withdrawal, it will not be returned. It is a bonus that does not require deposit, but it is a bonus that you won in the slot, and the casino site side also forcibly cuts the winning money of 400 $ or more. This is the first casino site that has not received such a reply. It is also the first time for such a long withdrawal process.

casino guruさんのサイトを経由したので77＄のボーナスです。また13日にチケットナンバーを教えて下さいと連絡あってから全く返事がなくなりました。club player casinoには英語翻訳した書類を3回ぐらい送りましたが審査状況を聞くと絶対に返事がきません。6月1日に最初の英語翻訳を送りました。本当は入金しないとできないですが、入金してライブチャットしたほうがいいのかも知れませんが出金処理されないカジノサイトに入金しても返ってこない可能性が高すぎて入金したくありません。入金不要ボーナスですが、スロットで勝てたボーナスですしカジノサイト側は勝利金の400＄以上強制的にカットもしています。こんな返事もないカジノサイトは初めてです。またここまで長い出金処理も初めてです。

I understand it is not a big difference, but does it make any difference if you request a withdrawal of $100 which is the maximum bonus cash-out limit?

It is true that the withdrawal is 102 $, but the moment the withdrawal conditions were cleared, the balance was 500 $ or more, but it was reduced to 100 $. Even if the withdrawal limit is $ 100, I haven't even received an explanation from the club player casino. After that, when I received an explanation of account processing and sent a Japanese identity verification document, I was asked to translate it into English, so I sent it, but I never got a reply. The BTC address of the withdrawal destination is approved, and no matter how many times I inquire about the identity verification documents, I will not receive a reply. Even so, I get an email that says 24 hours live chat or email is okay. I can't help but apparently don't want to withdraw money. I'm wondering how to get a reply. I was asked to tell me the ticket number without any explanations, but I didn't get a reply. Is club player casino a terrible site where no deposit is required and players who win the bonus do not withdraw?

確かに102＄の出金ですが、出金条件クリアーした瞬間に残高500＄以上あったのに100＄まで減りました。もし出金限度が100＄でもその説明すらclub player casinoから受けていません。その後アカウント処理の説明をうけ日本語の本人確認書類を送ったら英語翻訳された書類にして下さいといわれたので送りましたが、いつになっても返事がなくなりました。出金先のBTCのアドレスは承認され本人確認書類は何度問い合わせても返事がありません。それなのに24時間ライブチャットまたはメールが大丈夫ですみたいなメールが届きます。あきらかに出金したくないように思えて仕方ありません。どのようにすれば返事を返していただけるのか困ってます。不備がある説明もないチケットナンバーを教えて下さいといわれ教えたら返事こないです。いったいclub player casinoは入金不要ボーナス勝つようなプレイヤーは出金しない酷いサイトなのですか？

I have repeatedly said that I promise to deposit if the identity verification documents are approved in addition to the club player casino, but I have not received any reply. I don't feel like I can't withdraw money without replying.

club player casinoに追加で本人確認書類が承認されれば入金を約束すると何度も伝えていますが、全く返事もありません。このまま返事ないまま出金されないような気がしてなりません。

I made several inquiries yesterday and finally got a reply. I've still heard that my account has been approved, but I can't trust it until my BTC address is credited. I received an email yesterday, so I will send you an exchange. Thank you for taking the time to discuss the complaint. I haven't been withdrawn yet, so I haven't been relaxed. It's been 26 business days.

昨日数回の問い合わせをしてやっと返事が返ってきました。まだアカウントは本人承認したと回答はありましたが、自分のBTCアドレスに入金があるまで信用できていません。昨日メールがあっのでやり取りを送ります。クレームの相談に乗っていただきありがとうございます。まだ出金された訳ではないので気を緩められていません。26営業日が経っていますので。

Thank you very much, TAKABUMI, for your replies. Do I understand correctly that your account has been verified already and you can place a deposit now to verify your payment method?

Also, I have never heard of an additional casino site that was not approved by the mobile phone billing documents. Are landlines, electricity, gas, and the Internet in the name of parents and harassment? So I immediately sent the credit card billing documents for the June issue date. I just don't want to withdraw. Thank you for your answer.

また追加で携帯電話の請求書類で承認されなかったカジノサイトを聞いたことがありません。固定電話や電気、ガス、インターネットは親の名義だし、嫌がらせでしょうか？なので6月発行日のクレジットカードの請求書類をすぐに送りました。出金したくないだけにしか思えません。回答よろしくお願いします。

Thank you, TAKABUMI, for your reply. Could you please clarify what you have meant by "Are landlines, electricity, gas, and the Internet in the name of parents and harassment?". Are the documents which have been sent for the account verification registered under your name, or someone else?

Identity verification approval is in your own name. I sent a mobile phone bill, but it was rejected. Also, the owners of electricity, gas, and water specified by club player casino are the names of their parents. Therefore, we cannot send the documents. Instead, I sent you a credit card billing document.

本人確認承認は自分名義です。携帯電話の請求書類を送りましたが、却下されました。またclub player casinoが指定している電気、ガス、水道の名義人は親の名義です。そのため書類を送ることができません。かわりにクレジットカードの請求書類を送りました。

Thank you very much, TAKABUMI, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much. It's already been 28 business days, and the person in charge of documents told me to reply immediately if there was a problem, so I received an email and replied within 10 minutes, but even after 2 business days, I couldn't reply to the documents. Apparently I don't feel like withdrawing. The deposit story is dealt with, but the withdrawal story is unanswered or ambiguous. If I can confirm the payment to my BTC address many times, I will not reply even if I answer that I promise to make the payment. If you can confirm the payment to your BTC address, you can make a deposit. Club player casino here is a really terrible casino site. I've never heard of a site that takes a month to withdraw. It usually takes less than a week at the latest, and withdrawals can be made in 3 days even at casino sites that are late. I definitely want to withdraw money, so please give me advice from casino guru.

ありがとうございます。もう28営業日過ぎてますし書類担当は問題あったらすぐ返信してと言われたのでメールきて10分以内に返信してるのに2営業日経っても書類のことで返事もきません。明らかに出金する気がないように思えます。入金の話には対応されるのに出金の話は返事がこないもしくは曖昧にされます。何度も自分BTCアドレスに入金確認できたら入金を約束すると回答しても返事もありません。自分BTCアドレスに入金確認できれば入金するのにここのclub player casinoは本当に酷いカジノサイトです。出金されるのに1カ月間もかかるサイトは聞いたことありません。普通遅くても1週間もかからないし3日で出金遅いカジノサイトでも出金されます。絶対に出金したいのでcasino guruさんアドバイスよろしくお願いします。

Hello Takabumi.

I am sorry to hear about your troubles.

It must be some troubles with your documents, and the best way to solve this quickly is to ask the casino representative (Nick) to help.

Nick, please could you check Takabumi's account and tell us what is missing and what we need to do to withdraw?

Thanks.

I understand. Matej Thank you. It's been a month since the withdrawal process is being processed tomorrow. The required documents include electricity, gas, water, and internet contractors in their parent's name. Other than that, I want to confirm my address, but I haven't received an answer. I want to chat with club player casino, but the site is set up so that I can not chat without depositing. I would like to promise a deposit with confidence if you process the withdrawal. thank you for the advice.

わかました。Matejありがとうございます。明日で出金処理中が1カ月間経ちます。必要書類に電気、ガス、水道、インターネットの契約者は親名義です。それ以外で住所確認をしたいのに回答をもらっていません。club player casinoにチャットしたいですが、入金しないとチャットできないようにサイトがなっています。出金処理していただければ安心して入金を約束したいです。アドバイスありがとう。

Hey all,

The last outstanding detail would be the utility bill Takabumi, I see you are in direct contact with the Documents Department and they are attempting to steer you the right direction in order to complete the account verification process.

Any of the below options are considered valid proof of residence for security purposes:

• Telephone Bill (Landline only)

• Cable/TV Bill

• Internet Bill

• Gas Bill

• Water/Sewage Bill

• Electricity Bill

• Insurance (Home/Car)

If the utilities in your place of residence are not in your name a utility bill from the "official" tenant along with a signed statement from the "official" tenant that you reside at that address (along with a copy of their valid identification) will suffice.

Primarily just keep in touch with the documents department until the process is complete, until your valid documentation is on file in your account we cannot proceed with the withdrawal process.

Best,

Nick and Club Player

understood. We will send you the documents as soon as they are ready.

Takabumi, please let me know when your case will be solved or in case of any troubles.

Dear TAKABUMI,

We are extending the timer by 7 days. If you don't respond in the given time frame, we would assume that your withdrawal was processed, and we close the complaint.

There is nothing you can't do without the necessary documents. However, I have to ask an administrative scrivener for the document translated into English. Withdrawal up to $ 100 with a limit on the cost will cost about $ 70 as requested by an administrative scrivener. I was thinking a little because it would be a problem if I prepared the document and it was not approved. Until now, many casino sites have been approved in Japanese, so I'm confused.

必要書類を用意できないことはありません。ですが、英語に翻訳された文書を行政書士に依頼しなくてはいけません。その費用にリミットがついた最大で100＄までの出金にたさて行政書士の依頼料金が70＄ぐらいかかります。その書類を用意して承認されなかったら困るので少し検討していました。今まで日本語でも承認していただけるカジノサイトが多かったので戸惑っています。

I understand your situation Takabumi. However, the same thing could happen in another casino as well. I understand that the casino is not focusing on Japan market, so asking you to provide a translated documents is reasonable grounds from their side. In your situation, the cost of doing this is almost equal to winnings, and it is only up to you if you decide to proceed or you let it be and go to another casino. Before you start to play, I would recommend you, for the future, to make a KYC in the casino before you start to play, so you will be sure which documents they ask you for.

Hello Takabumi.

Could you please update the case? What did you decide to do? Can we help you somehow, or can we close the case?

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.