The player from Lithuania had submitted a withdrawal request but did not receive his winnings. We had advised him that withdrawals could take some time due to various factors such as KYC verification and high volume of requests. The casino had claimed that the transaction was completed successfully. However, despite our attempts to follow up, the player had not responded. As a result, we could not investigate further and had to reject the complaint.
Fairspin Casino - Withdrawal of player's winnings has been delayed.
Amount: €590
Fairspin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Dear FOMO,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Hello!
The Gaming Platform would like to take a part in that complaint and inform anyone - that transaction mentioned in this complaint has been completed successfully.
We always care about every transaction of every member of the "Fairspin"!
Respectfully,
Fairspin!
