Fairspin Casino - Withdrawal of player's winnings has been delayed.

first I tried to withdraw with the bank, and it was always rejected since February 7th, and until now they charge me with withdrawing using crypto, I use the withdrawal method with USDT ERC 20, but until now it hasn't entered my account.

then they said it will take 10 more days?. does this make sense?.

Dear andrepappa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear all,

According to available information, withdrawal has been concluded therefore we kindly ask to mark the complaint as resolved.

very cute with fairspin. I waited for almost two weeks to withdraw. and the answer is always the same. please wait. now, just by confirming at the casino guru, withdrawals are immediately completed.

thank you very much casino guru.

I stopped playing in fairspin. Btw. Talk to CS fells Lika a bot

Dear andrepappa,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru